Personal Banker: Hazleton Branch

Fidelity Bank; Hazleton (Luzerne County); On-site; USD 35,000 - 50,000; Full time

Job summary

Fidelity Bank is seeking a motivated Personal Banker for our Hazleton Branch. In this role, you will support customer sales and service functions by assisting clients with transactions, coordinating work, and ensuring efficient communication within the branch.

Your responsibilities will include engaging with customers, identifying financial needs, and making product recommendations. This dynamic position requires flexibility based on the branch's customer volume and service needs.

Qualifications

• Highly motivated and customer-oriented individual.
• Ability to assist customers with banking needs.
• Flexibility based on customer volume and service needs.

Responsibilities

• Provide an engaging experience for all customers.
• Identify financial needs and make product recommendations.
• Assist customers in achieving their financial goals.

Skills

Customer service

Sales skills

Communication

Cross-selling

Job description

Job Location: Hazleton, PA 18201.

Job Description

We are looking for a highly motivated and customer-oriented individual to join our team in our Hazleton Branch. In this role, you will perform a variety of duties that support the customer sales and service functions of our branch. You will be responsible for assisting customers with their transactions, coordinating work within the branch, and ensuring efficient communication across departments. This is a dynamic role that requires flexibility based on the branch's customer volume and service needs. Personal Bankers assist clients with a variety of banking needs like opening new accounts, educating them on products and services, and demonstrating the ease-of-use of mobile and digital banking tools, while working to achieve established customer service and sales objectives.

Key Responsibilities

Customer Sales and Service Support

• Provide an engaging experience for all customers (internal and external) through a committed execution of the Fidelity Model Experience and by embodying the organization’s core values.
• Engage with customers to identify their financial needs and make appropriate product recommendations.
• Assist customers in achieving their financial goals through consultative conversations.
• Foster relationships with existing customers to identify cross‑selling opportunities and support customer retention and growth.
• Provide direct service on deposit products and services, including completing necessary documentation and performing point‑of‑sale processing.
• Solicit new business from prospective customers and nurture ongoing relationships with current customers to ensure continued growth.

Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.