Member Service Representative (Teller) East York

First Capital Federal Credit Union; East York (PA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

401K

Pension plan

Tuition reimbursement

Job summary

First Capital Federal Credit Union is seeking a full-time Member Service Representative (MSR/Teller) to join our team in York County, Pennsylvania. The MSR will conduct member transactions, provide account information, and deliver prompt, professional service that aligns with our mission to prioritize the financial wellbeing of members and the community.

Ideal candidates possess strong communication and listening skills, a courteous demeanor, and experience in financial institutions or retail

Qualifications

• Must be professional and provide prompt, positive and courteous service to members
• Assess member financial needs to promote and cross-sell products and services to meet sales goals
• Operate a cash drawer and perform routine member transactions (deposits, withdrawals, loan payments, check cashing)
• Process member account requests including maintenance, name changes, and address changes
• Show completion of a high school diploma or GED
• Experience in a financial institution, retail cash operations or customer service is preferred

Responsibilities

• Serve as a liaison between First Capital and its members.
• Conduct transactions and provide account information.
• Provide prompt and professional service that reflects the organization’s mission and values.

Skills

Customer service

Communication

Active listening

Eye contact and courtesy

Smiling and friendly demeanor

Name usage with members

Cash handling

Sales cross-selling

Education

High School Diploma or GED

Job description

Organization Description

First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, Pennsylvania, and the United States. Membership in the Credit Union is open to all employees and their families of companies within our Field of Membership.

Our mission statement is the financial wellbeing of members and dedication to our community come FIRST.

General Summary

First Capital Federal Credit Union is seeking a full-time Member Service Representative MSR (Teller) to join our growing team. We offer team members a competitive salary, including paid time off 401K, pension plan and tuition reimbursement. First Capital promotes a culturally healthy and fun work environment with many employee benefits.

The Member Service Representative MSR (Teller) will serve as a liaison between First Capital and its members. The Member Service Representative MSR (Teller) will be responsible for conducting transactions, providing account information. The Member Service Representative will provide prompt and professional service that consistently demonstrates our mission, vision, and core values. Come join our growing team and grow your career in the financial industry.

Minimum Requirements

• The Member Service Representative MSR (Teller) will need to be professional and provide prompt, positive and courteous service to the members by listening, communicating effectively, making eye contact, smiling, and using the members' name.
• The Member Service Representative MSR (Teller) will be expected to assess a member financial needs to promote, and cross-sell products and services offered by the Credit Union to meet established sales goals and build productive relationships.
• The Member Service Representative MSR (Teller) will be expected to operate a cash drawer and perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, and check cashing.
• The Member Service Representative MSR (Teller) will be expected to perform member account requests to include but not limited to maintenance, name change, and address changes.
• The Member Service Representative MSR (Teller) will have to show completion of a high school diploma or GED.
• The Member Service Representative MSR (Teller) should have experience in a financial institution, retail cash operations or customer service position.

Note: This list of essential functions is not exhaustive. It may be supplemented as necessary.

Working Conditions

• Works in a well-lighted and ventilated office setting.
• Sitting, standing, bending, and lifting required during working hours.

• Speaking, hearing, and computer keying are required during working hours.