Member Service Representative I (Teller)

DIRECTIONS CREDIT UNION; Ashland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

DIRECTIONS CREDIT UNION is seeking a Member Service Representative I (Teller) to provide outstanding service to members, greet them, listen, and uncover their financial needs. You will handle basic teller duties and ensure prompt, professional service while building member relationships.

This is a full-time role offering benefits and generous Paid Time Off available immediately upon hire. The MSR I path offers development toward MSR II with opportunities for learning and greater earning

Qualifications

• Proven ability to greet members and uncover financial needs.
• Excellent cash handling and transaction accuracy.
• Knowledge of credit union products and services is a plus.

Responsibilities

• Operates on-line teller terminal to perform deposits, withdrawals, loan payments and other transactions.
• Opens and closes accounts and balances at end of day.
• Maintains confidentiality and security of member information.
• Promotes Credit Union products and cross-sells services when appropriate.

Skills

Cash handling

Customer service

Sales

Education

High School or equivalent

Job description

Member Service Representative I (Teller)

Job Category: Member Services

Requisition Number: MEMBE001599

• Posted : September 3, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

The successful MSR I (Teller) is an enthusiastic employee who is responsible for providing outstanding service to CU members and is willing to greet them, listen to them and find solutions to their financial needs. A MSR I will be able to handle basic teller duties and ensures that members are promptly and professionally served. This position requires the willingness and ability to build member relationships by actively uncovering needs and suggesting credit union products and services.

This is a full-time position offering benefits and generous Paid Time Off available immediately upon hire.

The MSR I candidate will also be on a development path to further their Credit Union career to the next level, MSR II, which will provide opportunities for learning and greater earning potential.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Represents the Credit Union in a courteous and professional manner.
• Operates on-line teller terminal to perform various transactions; cash handling such as deposits and withdrawals, depositing/cashing checks and making loan payments.
• Processes cash advances, cashiers' checks, money orders, government bonds, and similar transactions.
• Opens and closes accounts daily. Processes assigned cash and transactions and balances at end of day.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Ensures that members' requests and questions are promptly resolved. Performs research as needed.
• Is familiar with all of the Credit Union's products and services. Actively suggests products/services of the Credit Union or refers members to appropriate departments to help meet members’ financial needs.
• Maintains confidentiality and security of member account information.
• Maintains security of assigned cash and cash items.
• Performs drive-up teller and night drop functions as assigned.
• Balances ATM daily as assigned.
• Tracks sales for MSR incentive program.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.