Member Service Representative/Teller

Cornerstone Credit Union; Freeport (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Generous PTO

401K with match

Medical insurance

Job summary

Cornerstone Credit Union is seeking an enthusiastic team member to assist members with financial needs in a friendly, professional manner. You will balance cash, perform routine transactions, and follow BSA/CTR guidelines while promoting CCU products and services.

The role emphasizes accuracy, reliability, and a member-first approach. The position offers competitive pay and a full benefits package, including PTO and 401K with matching, with weekday hours and rotating Saturdays after competency.

Qualifications

• 6 months minimum experience in customer service or similar role with cash handling.
• HS Diploma or equivalent required.
• Must be service-minded and capable of maintaining excellent attendance.

Responsibilities

• Maintain and balance cash drawer and perform routine member transactions.
• Follow BSA guidelines for CTR and SAR.
• Cross-sell services to benefit members and explain CCU policies to customers.
• Greet and sign in members, manage lobby upkeep and flow of traffic to tellers.
• Respond to member inquiries in a timely, friendly, and professional manner.

Skills

Friendly attitude

Member relations

Cross selling

Multitasking

Follow-through

Interpersonal skills

Education

HS Diploma or equivalent

Job description

Help us build the financial strength of our members! Cornerstone Credit Union is looking for an enthusiastic individual to join our professional and awesome team! We offer a competitive compensation and benefit package including a generous PTO plan, and 401K with match. If you are reliable, want to work for a great, growing company who is focused on customer service, all while working with a great team, this might be the opportunity for you! If you meet the requirements listed below apply with us. Our weekday work hours are Monday-Friday, 8:45am-5:15pm. Once competency has been achieved you would have rotating Saturdays, 8:45am - 12:15pm.

Position Purpose

Serves as a representative of Cornerstone Credit Union to assist our members with their financial needs. Responsible for providing services to members in a courteous and professional manner while providing prompt, efficient and accurate member service. Cross-sell offers that may help the financial status, loan, or other finances for the benefit of our members. Maintain a thorough knowledge of Credit Union philosophies and policies.

Essential Functions

• Independently maintain and balance assigned cash drawer.
• Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks, money orders and general functions.
• Maintain over/short practice, cash drawer limits.
• Follow BSA guidelines for CTR and SAR.
• Follow check negotiation practices.
• Ability to handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution.
• Demonstrate proficiency in cross selling services offered by CCU.
• Understand and follow applicable CCU policies and standard operating procedures.
• Remain aware of, understand and comply with regulatory and compliance issues for deposit accounts.
• Greet and sign in members/visitors.
• Responsible for the upkeep and professional look of the lobby.
• Control the flow of member traffic to available Financial Service Representatives.
• Encode and re-pin Debit card.
• Sort & distribute mail.
• Respond to inquiries made by members in person in a timely, friendly and professional manner.
• Changing and handling the coin bags in the coin machine and perform simple maintenance.
• Process mail and night drops.
• Knowledgeable about the credit union with the ability to answer basic questions.
• Understand credit union policy and standard procedures which relate to the MSR department.

Note: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Skills Required

• Must have a friendly and positive attitude with eagerness to assist all members.
• Requires effective member relations and cross selling skills.
• Must have the ability to manage multiple priorities with professionalism, work under pressure with strong attention to detail.
• Must demonstrate follow through on all assigned projects.
• Requires well-developed interpersonal skills for communicating information.

Minimum Qualifications

• A minimum 6 months experience in a customer service or similar role, with cash handling responsibilities required.
• HS Diploma or equivalent required.
• Must be service-minded.
• Basic PC skills required. Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong written and verbal communications skills important.
• Maintain excellent attendance record, including punctuality and preparation.
• Ability to pass pre-employment drug test, background check and motor vehicle record check.
• Pay rate $16.00-$18.00, commensurate with experience.

This position includes a full benefit package which includes the Medical insurance, vision, dental, company paid employee life, short-term/long-term disability coverage, EAP, discounts and many other elections. You also get to enjoy a generous PTO and holiday plan and working with a close knit team.