Member Service Representative

Communication Federal Credit Union; Topeka (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New Hire Bonus

Competitive Pay with advancement

Yearly Performance Incentive

11 Paid Holidays

Paid Time Off 16+ days

401(k) 200% match up to 5%

Medical Plan (employee only $5)

Dental, Vision, Short-Term Disability

Hospital and Accident Insurance

Employer paid Basic Life and AD&D

Employer paid Long-Term Disability

Flexible Spending Accounts

Tuition/Education Assistance

Employee Perks & Discounts

Job summary

Communication Federal Credit Union in Topeka, KS, is seeking a Member Service Representative to deliver friendly, accurate service and process transactions promptly. You will cross-sell credit union products while building trusted member relationships and maintain a schedule that includes rotating Saturdays.

Ideal candidates bring a high school diploma or GED and at least 1 year in a financial or retail sales setting, with cash handling experience preferred. Equal opportunity employer.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in financial institution or retail customer sales/service.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Maintain teller schedules including rotating Saturdays.

Skills

Collaborative

Active listening

Transaction processing

Multi-tasking

Initiative

Education

High school diploma or GED

Job description

Our Benefits

• $1,000 New Hire Welcome Bonus after 90 days


• Competitive Pay with advancement opportunities


• Yearly Performance Incentive


• 11 Paid Holidays


• Paid Time Off (Starting at 16 days per year with Years of Service Increases


• 200% 401(k) Match up to 5%


• Medical Plans with a $5.00 Employee Only Per Pay Period Plan


• Dental, Vision, Short-Term Disability Insurance


• Hospital and Accident Indemnity Plans


• Employer paid Basic Life and AD&D Insurance


• Employer paid Long-Term Disability Insurance


• Flexible Spending Accounts- Medical and Dependent Care


• Tuition/ Educational Assistance


• Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 85 years and was ranked the #1 Credit Union in Oklahoma by Forbes in 2020-2021. We're committed to our local communities, providing financial education, and supporting local organizations.

We remain passionate about the credit union philosophy of \"People Helping People\" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

POSITION INFORMATION

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Work Schedule

Rotation: Mon-Fri, should be available to work 7:45am for earliest shift, and until 6:15pm on latest shift; Also, every other Saturday from 9am-12pm

Our Ideal Candidate:

• Collaborative teammate with excellent interpersonal and communication skills.


• Great listener with strong desire to help people.


• Ability to accurately process transactions and requests.


• Thrives handling multiple tasks in fast paced, service-oriented environment.


• Embraces new opportunities with strong initiative to accomplish tasks.

What You Will Do:

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.


• Serve as primary contact and build relationships with CFCU members.


• Understand and cross-sell CFCU products and services.


• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.


• Work Schedule: Monday Friday and rotating Saturdays.

Education and Qualifications

High school diploma or G.E.D.

Minimum 1 year of experience in financial institution or retail customer sales/service environment required.

Prior cash-handling experience preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.