Member Service Representative (Teller)

Greater Fort Dodge Growth Alliance; Fort Dodge (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) with Company Match

Dental / Health / Vision

Disability / Life Insurance

Employee Assistance Program

Flexible Spending Account / AFLAC

Paid Time Off / Parental Leave

Professional Development Assistance

Job summary

Peoples Credit Union in Fort Dodge, IA, is seeking a friendly teller to handle routine banking tasks, deposits, withdrawals, and account inquiries. You will open/close accounts, process address changes, balance the cash drawer daily, and ensure regulatory compliance.

The role emphasizes strong customer service, risk awareness, and cross-selling, with preference for prior credit union knowledge and bilingual abilities. Schedule includes Monday–Friday with rotating Saturdays.

Qualifications

• Requires a high school diploma or GED.
• Familiarity with computers and banking software.
• Excellent communication and interpersonal skills.
• Good confidentiality and customer-service orientation; teamwork preferred.

Responsibilities

• Perform routine banking tasks: deposits, withdrawals, transfers, cash advances, loan payments, and check cashing.
• Open and close various account types and process address changes.
• Balance the cash drawer daily and reconcile cash on hand.
• Comply with applicable laws and regulations.
• Promote customer relations, cross-sell products, and explain features to members.
• Demonstrate sound risk management and fraud-prevention awareness.
• Support branch goals and contribute to a positive team environment.
• Close teller terminals accurately and report daily work to supervisor.
• Maintain accuracy and security of all transactions.

Skills

Communication skills

Teamwork

Confidentiality

Customer service

Bilingual

Education

High school diploma or GED

Tools

Banking software

Job description

Job Location: Peoples Credit Union

1717 5th Avenue South, Fort Dodge, IA 50501

Reports to: Branch Manager

Role: Responsible for handling customer transactions and helping with account related inquiries. This includes processing account deposits and withdrawals for a variety of account holders, creating accounts, managing safety deposit boxes, and helping members order replacement checks and debit cards.

Responsibilities

• Perform routine banking tasks: including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
• Open and close a variety of types of accounts and process address changes
• Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received and disbursed
• Comply and stay up-to-date with applicable laws and regulations
• Promote strong customer and client interactions, build relationships and participate in cross-selling
• Effectively explain new products and features to members
• Demonstrate good risk management decisions, including solid knowledge of guidelines for fraud prevention and robbery
• Actively contribute to meet the branch business goals
• Accurately close out the teller terminal and remit daily work to supervisor

Skills

• High school diploma or equivalent (GED) required
• Familiarity with computers and/or banking applications
• Excellent communication and interpersonal skills
• High standard of confidentiality
• Strong customer satisfaction orientation
• Ability to work in a team-oriented environment
• Previous credit union knowledge (preferred)
• Bilingual (preferred)

Benefits: Hourly Position

• 401(k) with Company Match
• Dental / Health / Vision
• Disability / Life Insurance
• Employee Assistance Program
• Flexible Spending Account / AFLAC
• Paid Time Off / Parental Leave
• Professional Development Assistance

Schedule: Full-Time

• Monday to Friday, rotating Saturdays

Contact: Kimberly Chansler / [e-mail] / 515-573-8991

We are an Equal Opportunity Employer