Remote Contact Center Member Service Representative II - (LA County or Surrounding Area)

Golden 1 Talent Acquisition Team; Los Angeles (CA); Remote; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Water Purification Advisor in Outside Sales, where your success is rewarded with limitless growth potential. This role focuses on presenting and selling innovative water purification solutions to customers, ensuring exceptional service and satisfaction. With a strong emphasis on personal development and a supportive team environment, you will have the tools and training necessary to excel. The company offers a competitive base pay structure, complemented by performance-based earnings, and a variety of perks for high-performing team members. If you are ambitious, self-motivated, and ready to make a difference, this is the perfect opportunity for you.

Benefits

Competitive base pay

Comprehensive benefits plan

Career advancement opportunities

Annual President’s Club trip

Training and development programs

Diverse and inclusive workplace culture

Qualifications

• 2+ years of successful sales experience in residential markets.
• Strong commitment to customer experience and skill development.

Responsibilities

• Present and sell products to new and existing customers.
• Resolve customer inquiries and update the CRM platform.

Skills

Sales Experience

Customer Service

Time Management

Communication Skills

Self-Motivation

Education

High School Diploma

Sales Training

Tools

CRM Platform

Job description

Water Purification Advisor - Outside Sales

Find Your Limitless with Reliance

By joining Reliance as a Water Purification Advisor - Outside Sales, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

This is a 100% commission role. Compensation is completely based on performance.

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• An award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Present/sell company products and services to new and existing customers
• Resolve customer inquiries and complaints
• Update and work on the CRM Platform

What do you bring?

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
• At least 2 years’ experience and a proven track record of successful sales experience within the business to consumer market in residential sales
• Self-motivated, results-driven and highly organized with excellent time management skills
• A strong commitment to providing an excellent customer experience by delivering thorough, informative presentations that distinguish us from our competition
• Commitment to skill development through weekly practice/coaching sessions customized to improve their current skill set
• A positive and professional presence, with exceptional verbal/written communication skills
• Ability to work a flexible schedule that regularly includes evening and weekend appointments
• Reliable transportation.

Why Reliance?

As a leader in home services and energy-efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital for four consecutive years since 2019. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.