Remote Member Service Representative - Part Time

Copart, Inc.; Dallas (TX); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading company in the online vehicle auction industry is seeking a Remote Member Service Representative for part-time work. This role focuses on providing exceptional customer service, requiring strong communication skills and office support experience. You will assist members through various inquiries and ensure a positive experience, working from the comfort of your own home.

Benefits

Medical/Dental/Vision

401k plus a company match

ESPP - Employee Stock Purchase Plan

EAP - Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Employee Discounts

Qualifications

• Must have excellent written and verbal skills.
• One year of office support experience in a customer service role preferred.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide inbound phone support to Copart members.
• Show empathy and understanding of client needs.
• Answer and place calls in a professional manner.

Skills

Empathy

Customer service skills

Attention to detail

Problem-solving

Typing speed

Education

High School diploma

Tools

Microsoft Office Applications

Job description

Remote Member Service Representative - Part Time page is loaded

Remote Member Service Representative - Part Time

Apply locations Dallas, TX - Headquarters time type Part time posted on Posted Yesterday job requisition id JR101567

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.

** This is a Work from Home position 30hrs per week**

The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

• • Must be able to show empathy in the workplace
  • Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
  • Understanding client needs and offering solutions and support.
  • Answer and place calls in a professional manner.
  • Measured on Call Quality and Productivity
  • Focus on a "1st call resolution".
  • Use company resources to gather information and offer solutions to meet customer needs.
  • Other duties as assigned.

Required Skills and Experience

• • Must be able to show empathy in the workplace.
  • One year of office support experience in a customer service role preferred.
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with Microsoft Office Applications
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed.

Pay $16.04 - $20.03

Benefits Summary:

· Medical/Dental/Vision

· 401k plus a company match

· ESPP - Employee Stock Purchase Plan

· EAP - Employee Assistance Program (no cost to you)

· Vacation & Sick pay

· Paid Company Holidays

· Life and AD&D Insurance

· Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work

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