Member Service Representative weekend

Planet Fitness - United FP Management, LLC; Harrison (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent fitness center franchisor is looking for a Member Services Representative to create a positive member experience. The role includes greeting members, managing front desk duties, and addressing inquiries with exceptional customer service. Candidates should possess a passion for fitness, basic computer skills, and a positive attitude. The job requires continual standing and lifting, contributing to a dynamic fitness environment. This position offers a chance to join a leading fitness brand dedicated to inspiring individuals on their fitness journeys.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and assist callers.
• Facilitate member account updates and assist with tours.
• Maintain cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Strong listening skills

Empathy and problem-solving

Job description

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. Planet Fitness is one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, and we’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states and beyond, there’s plenty of opportunity for you to grow with us.

EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations; we want to exceed them and make customers into raving fans. Through our Judgement Free Zone® culture, we strive to create an environment where members feel valued and empowered to reach their fitness goals.