Member Service Representative

Planet Fitness; Pullman (WA); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness in Pullman, WA is hiring a Weekend Member Services Representative to deliver a high level of customer service to members, guests and prospective members.

The role greets, checks in members, assists with tours and sign-ups, handles front desk tasks, and supports the club's friendly, non-intimidating environment. A strong work ethic, reliability and excellent communication are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is a plus.
• Upbeat and positive attitude is essential.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact professionally with members and teammates.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions; appropriate behavior and language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, and give tours.
• Facilitate updates to member accounts as needed.
• Respond to member questions and concerns professionally and escalate when needed.
• Maintain club cleanliness and organization.

Skills

Customer service

Computer literacy

Fitness interest

Positive attitude

Punctuality

Reliability

Active listening

Empathy

Diplomacy

Problem solving

Communication

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

MEMBER SERVICES REPRESENTATIVE (WEEKENDS)

Location: Pullman, WA

Type: Weekends/Part Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.

Planet Fitness, Inc. (NYSE:PLNT), has revolutionized the fitness industry! With more than 1,000 locations in 47 states, Puerto Rico, and Canada, Planet Fitness' mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®.

We’re aggressively expanding and looking for talented individuals to help us conquer Gymtimidation® everywhere!

*This club is independently owned and operated by a franchisee. Your application will go directly to the franchise club, and all hiring decisions will be made by the management of that franchise club. Planet Fitness Headquarters has no direct, indirect or reserved control over the hiring decisions made by any franchise clubs. All inquiries about employment at this club should be made directly to the club, and not to Planet Fitness Headquarters.