Member Service Representative (MSR) / Teller

Baptist Health Federal Credit Union; Little Rock (AR); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid holidays

401(k) plan

Vacation time

Zusammenfassung

Baptist Health Federal Credit Union is seeking a Member Service Representative (MSR)/Teller to provide exceptional service while assisting members with their financial needs in a warm environment.

The role handles daily member transactions, account services, and compliance training, requiring strong communication, multitasking, and accuracy. This entry-level position emphasizes customer care and teamwork at the Arkansas location.

Qualifikationen

• Strong customer service and communication skills.
• Professional, dependable, and team-oriented attitude.
• Basic knowledge of Microsoft Office, email, and computer systems.
• Ability to learn and navigate multiple platforms and logins.
• Ability to multitask in a fast-paced environment.
• Cash handling, banking, or credit union experience preferred but not required.

Aufgaben

• Process member transactions including deposits, withdrawals, transfers, check cashing, and loan payments.
• Accept and process loan payments in person, by mail, and over the phone.
• Open new accounts and assist with account maintenance and updates, including address changes.
• Balance and maintain cash drawer accurately on a daily basis.
• Process IRA contributions and withdrawals.
• Perform wire transfers according to credit union procedures.
• Assist members with debit/credit card support, replacement cards, and ordering checks.
• Assist members with online applications and online banking support.
• Answer incoming phone calls and provide professional member assistance.
• Cross-sell credit union products and services based on member needs.
• Monitor transactions and accounts for fraud prevention and elder abuse awareness.
• Maintain accurate filing and documentation and assist loan department with filing as needed.
• Attend SEG meetings, pop-up events, and other credit union events as needed.
• Complete required compliance and regulatory training, including BSA/AML-related procedures.
• Perform other duties as assigned by the VP of Operations and/or MSR Manager

Kenntnisse

Customer service

Communication skills

Multitasking

Cash handling

Microsoft Office basics

Jobbeschreibung

At Baptist Health Federal Credit Union, we believe in the credit union philosophy of “People Helping People.” We are seeking a professional, dependable, and member-focused Member Service Representative (MSR)/Teller to provide exceptional service while assisting members with their financial needs in a warm and welcoming environment.

Position Summary

The MSR/Teller is responsible for handling daily member transactions, account services, and administrative support while delivering outstanding customer service. This entry-level position requires attention to detail, professionalism, strong communication skills, and the ability to multitask using multiple systems and platforms.

• Process member transactions including deposits, withdrawals, transfers, check cashing, and loan payments
• Accept and process loan payments in person, by mail, and over the phone
• Open new accounts and assist with account maintenance and updates, including address changes
• Balance and maintain cash drawer accurately on a daily basis
• Process IRA contributions and withdrawals
• Perform wire transfers according to credit union procedures
• Assist members with debit/credit card support, replacement cards, and ordering checks
• Assist members with online applications and online banking support
• Answer incoming phone calls and provide professional member assistance
• Cross-sell credit union products and services based on member needs
• Monitor transactions and accounts for fraud prevention and elder abuse awareness
• Maintain accurate filing and documentation and assist loan department with filing as needed
• Attend SEG meetings, pop-up events, and other credit union events as needed
• Complete required compliance and regulatory training, including BSA/AML-related procedures
• Perform other duties as assigned by the VP of Operations and/or MSR Manager

Qualifications

• Strong customer service and communication skills
• Professional, dependable, and team-oriented attitude
• Basic knowledge of Microsoft Office, email, and computer systems
• Ability to learn and navigate multiple platforms and logins
• Ability to multitask in a fast-paced environment
• Cash handling, banking, or credit union experience preferred but not required

Physical Requirements

• Ability to stand for extended periods of time
• Ability to lift and transport cash boxes and office materials as needed

Benefits Upon Full-Time Hire

Employees hired permanently by Baptist Health Federal Credit Union may be eligible for:

• Medical, dental, and vision insurance fully paid for employee coverage
• Paid holidays
• 401(k) eligibility after one year of employment with a 3% employer contribution
• 80 hours of vacation time beginning the January following one year of employment

Baptist Health Federal Credit Union is an Equal Opportunity Employer.