Member Service Representative- Middletown YMCA Family Location

YMCA of Delaware; MIDDLETOWN (OH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

12% Employer-Funded Retirement Plan

Learning and development workshops

Career advancement opportunities

Staff Discounts on Programs & Services

Job summary

YMCA of Delaware is seeking a Part-Time Member Service Representative for the Middletown Family Location. The role centers on delivering outstanding member service, guiding inquiries about memberships, programs, and services, and supporting team objectives in a welcoming environment.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to handle a high volume of calls and in-person interactions with diverse communities.

Qualifications

• Must provide excellent customer service to members and prospects.
• Strong communication and interpersonal skills are required.
• Ability to operate office routines and basic computer tasks.

Responsibilities

• Provide an excellent customer service experience to members and prospects.
• Contribute to team effort by accomplishing related results as needed.
• Manage large volumes of incoming calls effectively.
• Engage members to build sustainable relationships of trust through open communication.
• Interact with customers in person, telephone, or email to provide information about membership, programs, and services.
• Address membership complaints and provide solutions and follow-up.
• Other tasks as assigned.
• Demonstrate strong interpersonal and communication skills to serve a diverse community.

Skills

Customer service

Communication

Phone handling

Interpersonal skills

Multitasking

Education

High School Diploma

Tools

Computers

Job description

Member Service Representative- Middletown YMCA Family Location

Job Category: MEMBER SERVICES

Requisition Number: MEMBE003152

• Part-Time

Locations

Showing 1 location

Middletown Family YMCA 202 E Cochran St Middletown, DE 19709, USA

Description

• Ensure every youth and teen we serve is on a pathway to success
• Improve the health and wellbeing of every individual and family we serve
• Unite communities and inspire service to others

• 12% Employer-Funded Retirement Plan upon meeting eligibility
• Learning and development workshops
• Career advancement opportunities
• Staff Discounts on Programs & Services and more!

Rate of pay: $15.00 – $20.00. Final compensation is based on factors such as skills, qualifications, and experience.

Essential Functions:

• Provide an excellent customer service experience to members and prospects.
• Contribute to team effort by accomplishing related results as needed.
• Manage effectively large amounts of incoming calls.
• Engage members to help build sustainable relationships of trust through open and interactive communication.
• Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
• Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
• Other tasks as assigned.
• Strong interpersonal and communication skills to serve a diverse community.
• High School Diploma or equivalent experience and or education.
• Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
• Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
• Ability to relate effectively to diverse groups of people from all social and economic. segments of the community.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Preferred Qualification:

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.