Member Experience & Sales Specialist- Western YMCA Family Location

YMCA; Newark (DE); Vor Ort; USD 21.000 - 31.000; Vollzeit

Benefits dieser Stelle

Dental Insurance

Vision Insurance

Health Insurance

PTO Vacation

Paid Holidays

Sick Leave

Y Membership for household

Zusammenfassung

YMCA of Delaware in Newark, DE is seeking a Full-Time Membership Sales Associate. The role focuses on elevating the member experience, driving tours, and promoting YMCA programs to grow membership and engagement.

The position requires strong communication, sales/customer service experience, and availability for occasional evenings/weekends. Benefits include a comprehensive package and opportunities for career advancement.

Qualifikationen

• Two years of sales or customer service experience.
• High School Diploma or equivalent.
• Must be able to work occasional evenings and weekends.
• Multilingual abilities are a plus.

Aufgaben

• Drive membership sales through tours and value-driven conversations.
• Develop and deliver training on YMCA products and services.
• Develop strategies to motivate staff to achieve sales and retention goals.
• Implement Welcome Center procedures.
• Deliver outstanding tours, schedule fitness orientations and onboarding for new members.
• Represent the YMCA at Community Outreach events (nights/weekends possible).

Kenntnisse

Interpersonal communication

Customer service

Sales experience

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Locations

• Showing 1 location
• Western YMCA
• 2600 Capitol Trl
• Newark, DE 19711, USA
• MEMBER SERVICES
• Full-Time

Description

Our Promise:

Ensure every youth and teen we serve is on a pathway to success

Improve the health and wellbeing of every individual and family we serve

Unite communities and inspire service to others

Benefits & Perks:

• Full benefits package including Dental, Vision & Health Insurance
• Generous PTO vacation, 12 paid holidays, and sick leave
• Free Nationwide Y Membership for your Household
• 12% Employer-Funded Retirement Plan upon meeting eligibility
• Learning and development workshops
• Career advancement opportunities
• Staff Discounts on Programs & Services and more!

Hourly Rate: $15.50-$22.58 Final compensation is based on factors such as skills, qualifications, and experience.

Essential Responsibilities

• Champion of the YMCA of Delaware brand; driving the membership experience from transactional to transformational across all levels of staff and departments.
• Drive sales training conversations with staff and consistently focus on closing membership sales through excellent tours and value driven conversations.
• Develop and deliver training on YMCA products and services.
• Develops strategies to motivate staff and achieve sales and retention goals.
• Implement Welcome Center procedures.
• Deliver outstanding tours, tour tracking, scheduling of fitness orientations and onboarding for new members.
• Represent the YMCA at Community Outreach events (may include nights and weekends).

Minimum Qualifications

• Strong interpersonal and communication skills to serve a diverse community.
• High School Diploma or equivalent
• Two (2) years of sales, customer service and/or related experience.
• Strong customer service.
• Must be able to work occasional evenings and weekends.

Preferred Qualifications

• Multi-Lingual

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.