Business Resource Coordinator- YMCA Association Resource Center (Wilmington, DE)

YMCA; Wilmington (DE); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits

Dental/Vision/Health insurance

PTO & holidays

Free Y membership

Retirement plan 12%

Learning workshops

Career advancement

Staff discounts

Job summary

YMCA of Delaware (Wilmington, DE) is seeking a Business Resource Coordinator for the YMCA Association Resource Center. You will process membership actions, assist with scholarship applications, and help members access resources while delivering outstanding customer service.

Strong communication skills and a collaborative mindset are essential. Benefits include health insurance, PTO, holidays, and a 12% retirement plan, with some evenings and weekend shifts required.

Qualifications

• One year of experience in a membership or administrative role.
• High school diploma or equivalent.
• Strong customer service skills.
• Excellent verbal and written skills.
• Able to work flexible hours, including early mornings, evenings, and occasional weekends.

Responsibilities

• Process membership terminations, holds, and account updates.
• Ability to process 18-20 requests per hour.
• One day a week Salesforce online support for members.
• First 30 days incumbent will be trained to learn the system and processing.
• May support Open Doors processing and scholarship eligibility reviews.
• Verify scholarship data accuracy and make corrections as needed.
• Identify/resolve conflicting information by collecting additional data.
• Communicate with members to resolve processing issues and update accounts.
• Provide information to prospective and enrolled members regarding scholarship program requirements and procedures via inbound calls and email.
• Participate in special events, evening, and weekend work as needed.
• Process membership data & manage system updates including applications, holds, terminations & payment updates.
• Provide high-quality service to members, staff, volunteers, participants, guests, and licensing personnel.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Flexible hours

Membership/Administrative experience

Salesforce (preferred)

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Business Resource Coordinator- YMCA Association Resource Center (Wilmington, DE)

Job Category: GENERAL ADMINISTRATION

Supervisor: Emily Glading

Requisition Number: BUSIN003151

• Posted : October 21, 2026
• Full-Time

Locations

Showing 1 location

Association Office
Wilmington, DE 19801, USA

Description

Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others

Full benefits package including Dental, Vision & Health Insurance
Generous PTO vacation, 12 paid holidays, and sick leave
Free Nationwide Y Membership for your Household
12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!

Rate of pay: $21.00. Final compensation is based on factors such as skills, qualifications, and experience.

• Process membership terminations, holds, and account updates.
• Ability to process 18-20 requests per hour.
• One day a week Salesforce online support for members.
• First 30 days incumbent will be trained to learn the system and processing.
• May be a back up to support Open Doors processing and application reviewing to determine eligibility and awarding scholarship financial aid.
• Verify accuracy of data of scholarship application and make corrections as needed.
• Identify/resolve conflicting information by collecting additional data.
• Communicate with members to resolve processing issues and update accounts.
• Provide information to prospective and enrolled members regarding scholarship program requirements and procedures via inbound telephone calls and email.
• Participate in special events, evening, and weekend work as needed.
• Process membership data & manage system updates including applications, holds, terminations & payment updates.
• Provide the highest quality service to members, staff, volunteers, participants, guests, in addition to, school, ACA and licensing personnel.

Minimum Qualifications

• Strong interpersonal and communication skills to serve a diverse community
• One-year experience in a Membership or Administrative role
• High School Diploma or Equivalent
• Strong Customer Service Skills
• Able to work flexible hours, including early mornings, evenings, and occasional weekends.
• Excellent verbal and written skills

Preferred Qualifications

• Experience with customer service modules, in particular Salesforce.

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not a factor in any employment decision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.