Member Service Representative - McLean, VA

Lafayette Federal Credit Union; Virginia (MN); On-site; USD 38,662 - 45,000; Full time

Benefits offered by this job

99.9% employer-paid health insurance

401k employer matching

Paid time off and holiday leave

Educational assistance

Job summary

A community-focused financial institution in Virginia is seeking a Member Service Representative to provide exceptional customer service. The role includes processing transactions, opening accounts, and promoting products. Ideal candidates will have banking or retail experience, strong communication skills, and a commitment to customer confidentiality. Competitive pay and comprehensive benefits are offered.

Qualifications

• Entry-level banking and/or retail experience.
• Strong communication skills.
• Professionalism as a front-line representative.

Responsibilities

• Processing transactions for members.
• Opening of new checking/savings accounts.
• Cross-selling Credit Union products.

Skills

Customer service experience

Cash handling experience

Strong verbal communication

Maintaining confidentiality

Job description

Overview

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.

Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.

Join Lafayette Federal Credit Union, a proud recipient of USA Today\'s Top Workplaces of 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

About us

Our Difference: Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’s Top Performing Credit Union’s!

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

Role and responsibilities

About the role:

The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

A day in the life of a Member Service Representative will include:

• Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
• Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have entry-level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Compensation and benefits

Top benefits or perks:

Joining Lafayette Federal comes with perks to support you in your personal and professional journey.

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave and birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $38,662 - $45,000 annually (or $18.69 - 21.63/hr) depending on experience and qualifications.

Details

Location: This position will be located in McLean, VA

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

* Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

* EOE/AA/DISABILITY/VETERAN