Member Service Representative

Lafayette Federal Credit Union; Rockville (MD); On-site; USD 38,662 - 45,000; Full time

Benefits offered by this job

Employer paid health insurance premium

Fully funded deductible

401k matching contribution

Income protection with life insurance

Paid time off and holiday leave

Educational assistance

Commuter benefits program

Job summary

A community-focused financial institution in Rockville, MD is seeking a Member Service Representative to provide exceptional customer service. You will handle transactions, offer product solutions, and ensure member satisfaction. Ideal candidates have entry-level banking or retail experience, with strong communication skills and a dedication to confidentiality. Join a team that values diversity and inclusion while enjoying top-tier benefits and opportunities for professional growth, all within a vibrant community environment.

Qualifications

• Entry-level banking and/or retail experience.
• Understanding of confidentiality and professionalism.
• Passion for helping others succeed.

Responsibilities

• Processing transactions including deposits, withdrawals, and payments.
• Opening new checking/savings accounts and processing ATM cards.
• Cross-selling Credit Union products and services.

Skills

Strong verbal communication

Customer service experience

Cash handling

Job description

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.

Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award!

We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

• Do you have a passion for people and value friendly, welcoming interactions?
• Do you value helping people find solutions to their needs?
• Are you looking for an entry‑level career that will position you to learn and grow in the financial services industry?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Service Representative to join our dynamic team at our Falls Grove Financial Service Center.

About us:

Our Difference:

What makes Lafayette Federal cutting‑edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Banks list, (2) we’ve received a 5‑star rating from Bauer Financial, and (3) we’ve also ranked #12 in S&P Global’s Top Performing Credit Unions in 2022 for the second year in a row!

Our Culture:

Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities:

Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

About the role:

The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

A day in the life of a Member Service Representative will include:

• Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
• Cross‑selling and promoting Credit Union products and services.

Our ideal candidate will have entry‑level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front‑line representative of our institution.

Top benefits or perks:

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long‑term disability
• Paid time off, holiday leave and birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $38,662 - $45,000 annually (or $18.69 - 21.63 per hour) depending on experience and qualifications.

Location: We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. Some traveling is required for this position.

*Lafayette Federal Credit Union is an Equal Opportunity and E‑Verify Employer.

*EOE/AA/DISABILITY/VETERAN.