Member Engagement Specialist

Lafayette Federal Credit Union; Maryland; On-site; USD 42,612 - 49,500; Full time

Benefits offered by this job

Employer paid health insurance

401k employer matching

Paid time off

Educational assistance

Commuter benefits program

Job summary

Join a forward-thinking financial institution as a Member Engagement Specialist, where your passion for helping others will shine. In this hybrid role, you'll provide exceptional service to Credit Union members through inbound and outbound communication. Collaborate with a dynamic team to identify member needs and promote tailored solutions. Enjoy a generous benefits package, including comprehensive health insurance and educational assistance, while making a meaningful impact in your community. If you thrive in a supportive environment and are eager to contribute to a top workplace, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in banking or call center roles.
• Strong verbal communication and customer service skills.

Responsibilities

• Answer inbound member calls with professionalism and kindness.
• Conduct member outreach to identify product opportunities.
• Cross-sell Credit Union products and services.

Skills

Customer Service

Verbal Communication

Cash Handling

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Call Center Software

CRM Systems

Job description

Description

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.

Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

• Do you have a passion for people and value friendly, welcoming interactions?
• Do you value helping people find solutions to their needs?
• Do you see every challenge as an opportunity and keep trying until you get it right?
• Do you have experience in a financial call center environment?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Engagement Specialist to join our dynamic team!

About the role:

This is not your typical “Call Center” job. As a Member Engagement Specialist you will be joining a dynamic team focused on providing Credit Union members with an unparalleled service experience. On the Member Engagement Team you will collaborate with multiple business units to achieve success for our members. You will serve as a point person for member service through inbound and outbound calls and written communication. You will be working closely with the Member Engagement Manager to find appropriate solutions to member needs.

A day in the life of a Member Engagement Specialist will include:

• Answering inbound member calls with kindness and professionalism. Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Conducting member outreach calls to identify product opportunities.
• Proactively take ownership of member needs and resolve to the fullest extent possible
• Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have one to three years of banking and/or call center experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top benefits or perks:

Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $42,612 - $49,500 annually depending on experience and qualifications.

Location:

This position will report to our headquarters. We are located in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment.

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN