Member Service Representative - McLean, VA

Lafayette Federal Credit Union; McLean (VA); On-site; USD 38,662 - 45,000; Full time

Benefits offered by this job

Employer paid health insurance premium

401k employer matching contribution

Paid time off

Educational assistance

Commuter benefits program

Job summary

A progressive credit union in McLean, VA is looking for a Member Service Representative. This entry-level role involves processing financial transactions, promoting services, and ensuring excellent customer support. Ideal candidates bring customer service and cash handling experience. The position offers a comprehensive benefits package, including health insurance and educational assistance.

Qualifications

• Entry-level banking and/or retail experience preferred.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Process all transactions for members, in person or via telephone.
• Open new checking/savings accounts and promote Credit Union products.
• Provide prompt and accurate service for financial transactions.

Skills

Customer service experience

Strong verbal communication

Cash handling

Job description

Member Service Representative - McLean, VA

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2025 award. We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice.

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. We are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.

Do you have a passion for people and value friendly, welcoming interactions? Do you value helping people find solutions to their needs? Are you looking for an entry-level career that will position you to learn and grow in the financial services industry? If so, then Lafayette Federal may have the perfect opportunity for you!

We are currently seeking a Member Service Representative to join our dynamic team. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

A day in the life of a Member Service Representative will include:

• Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Giving prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
• Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have entry-level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top Benefits Or Perks

Joining Lafayette Federal comes with perks to support you in your personal and professional journey.

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave and birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $38,662 - $45,000 annually (or $18.69 - 21.63/hr) depending on experience and qualifications.

Location: This position will be located in McLean, VA

Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer. EOE/AA/DISABILITY/VETERAN