Member Service Representative I

Maine Credit Union League; Saco (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Member Service Representative to join their team in Saco. This role is perfect for someone who is passionate about customer service and wants to make a real difference in the financial lives of members. You will not only handle transactions but also build lasting relationships, educate members about financial products, and ensure compliance and security. With a focus on professional development, this supportive environment offers opportunities for growth and learning. If you thrive in a fast-paced setting and have a keen eye for detail, this position is an excellent fit for you.

Qualifications

• 1–3 Jahre Erfahrung im Kundenservice, idealerweise im Bankwesen oder Einzelhandel.
• Fähigkeit, in einer schnelllebigen Umgebung zu arbeiten und Probleme zu lösen.

Responsibilities

• Hilfe bei Routine-Transaktionen und Aufbau von Beziehungen zu Mitgliedern.
• Sicherstellung der finanziellen Integrität und Einhaltung von Vorschriften.

Skills

Kundenservice

Problemlösungsfähigkeiten

Detailorientierung

Job description

Atlantic FCU is hiring a Member Service Representative I at its Saco location.

Description:

Unlock Your Full Potential: Become a Key Player on Our Member Service Team!

Atlantic FCU is looking for an energetic and detail-oriented Member Service Representative who’s ready to make a real impact in the financial lives of our members. If you are experienced and have a background in banking, retail or service, love connecting with people, and want to further your career, this could be the perfect fit.

What You’ll Do:

You won’t just handle routine transactions—you’ll be the face of our credit union, helping members with everything from deposits to problem-solving. Your support will be in branch and in our digital channels.

Be a Relationship Builder: You’ll do more than provide service—you’ll build lasting relationships. Educate our members about our full suite of financial products, helping them make smarter decisions.

• Maintain Financial Integrity: Balance your drawer down to the penny every time and ensure all transactions are accurate. Your keen eye will help catch potential issues before they become problems.
• Compliance and Security: Safeguard confidential information, keep an eye out for suspicious activity, and stay on top of all regulations.
• Branch Support: From opening and closing the branch to assisting with audits, you’ll be an essential part of the team’s day-to-day operations.

Why You’ll Love It Here: At Atlantic, your professional development is our priority. You’ll have the opportunity to grow, learn, and take on new responsibilities in a supportive environment that values hard work and dedication. Go beyond transactions and take the next step in your career with a team that’s got your back; we want to hear from you!

Atlantic is an Equal Opportunity Employer.

Requirements:

What You Bring to the Table: We’re not just looking for skills—we’re looking for someone who shares our commitment to serving our community. Here’s what helps you stand out:

• 1–3 years of customer service experience, ideally in banking, retail or service.
• A natural problem solver who thrives in a fast-paced environment.
• An eye for detail, balancing your cash drawer and ensuring all tasks are done with precision.
• Willingness to travel to branches when needed.