Member Service Representative I

Atlantic Federal Credit Union; Topsham (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking financial institution as a Member Service Representative. This role offers the chance to make a meaningful impact on members' financial lives while building strong relationships. You will handle a variety of transactions, ensure compliance and security, and contribute to the branch's daily operations. With a focus on professional development, you will have the opportunity to grow and take on new responsibilities in a supportive environment. If you are passionate about customer service and eager to elevate your career, this is the perfect opportunity for you!

Qualifications

• 1-3 years of customer service experience, ideally in banking or retail.
• Natural problem solver thriving in fast-paced environments.

Responsibilities

• Assist members with transactions and build lasting relationships.
• Ensure financial integrity by balancing your drawer accurately.

Skills

Customer Service

Problem Solving

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Description

Unlock Your Full Potential: Become a Key Player on Our Member Service Team!

Atlantic Federal Credit Union is looking for an energetic and detail-oriented Member Service Representative who’s ready to make a real impact in the financial lives of our members. If you are experienced and have a background in banking, retail or service, love connecting with people, and want to further your career, this could be the perfect fit.

What You’ll Do: You won’t just handle routine transactions—you’ll be the face of our credit union, helping members with everything from deposits to problem-solving. Your support will be in branch and in our digital channels

Be a Relationship Builder: You’ll do more than provide service—you’ll build lasting relationships. Educate our members about our full suite of financial products, helping them make smarter decisions.

• Maintain Financial Integrity: Balance your drawer down to the penny every time and ensure all transactions are accurate. Your keen eye will help catch potential issues before they become problems.
• Compliance and Security: Safeguard confidential information, keep an eye out for suspicious activity, and stay on top of all regulations.
• Branch Support: From opening and closing the branch to assisting with audits, you’ll be an essential part of the team’s day-to-day operations.

Why You’ll Love It Here: At Atlantic, your professional development is our priority. You’ll have the opportunity to grow, learn, and take on new responsibilities in a supportive environment that values hard work and dedication. Go beyond transactions take the next step in your career with a team that’s got your back, we want to hear from you!

Elevate your career and make a difference—apply today!

Atlantic is an Equal Opportunity Employer

Requirements

What You Bring to the Table: We’re not just looking for skills, we’re looking for someone who shares our commitment to serving our community. Here’s what helps you stand out:

• 1–3 years of customer service experience, ideally in banking, retail or service.
• A natural problem solver who thrives in a fast-paced environment.
• An eye for detail, balancing your cash drawer and ensuring all tasks are done with precision.
• Willingness to travel to branches when needed.
• High school diploma or equivalent.