Member Service Representative I

Maine Credit Union League; York (York County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Member Service Representative to join its team. This role is perfect for someone passionate about providing exceptional customer service and building meaningful relationships with members. As a key player, you will handle transactions, maintain financial integrity, and ensure compliance while supporting branch operations. With a focus on professional development, this position offers a supportive environment where your contributions will truly make a difference in the financial lives of members. If you're ready to take the next step in your career, this opportunity is for you!

Qualifications

• 1-3 years of customer service experience in banking or retail.
• Natural problem solver thriving in fast-paced environments.

Responsibilities

• Build lasting relationships with members and educate them on financial products.
• Ensure financial integrity and compliance in all transactions.

Skills

Customer Service

Problem Solving

Attention to Detail

Job description

Atlantic FCU is hiring a Member Service Representative I at its Topsham location.

Description:

Unlock Your Full Potential: Become a Key Player on Our Member Service Team!

Atlantic FCU is looking for an energetic and detail-oriented Member Service Representative who’s ready to make a real impact in the financial lives of our members. If you are experienced and have a background in banking, retail or service, love connecting with people, and want to further your career, this could be the perfect fit.

What You’ll Do: You won’t just handle routine transactions—you’ll be the face of our credit union, helping members with everything from deposits to problem-solving. Your support will be in branch and in our digital channels.

Key Responsibilities:

• Be a Relationship Builder: You’ll do more than provide service—you’ll build lasting relationships. Educate our members about our full suite of financial products, helping them make smarter decisions.
• Maintain Financial Integrity: Balance your drawer down to the penny every time and ensure all transactions are accurate. Your keen eye will help catch potential issues before they become problems.
• Compliance and Security: Safeguard confidential information, keep an eye out for suspicious activity, and stay on top of all regulations.
• Branch Support: From opening and closing the branch to assisting with audits, you’ll be an essential part of the team’s day-to-day operations.

Why You’ll Love It Here: At Atlantic, your professional development is our priority. You’ll have the opportunity to grow, learn, and take on new responsibilities in a supportive environment that values hard work and dedication. Go beyond transactions and take the next step in your career with a team that’s got your back; we want to hear from you!

Atlantic is an Equal Opportunity Employer

Requirements:

What You Bring to the Table:

• 1–3 years of customer service experience, ideally in banking, retail or service.
• Anatural problem solver who thrives in a fast-paced environment.
• An eye for detail, balancing your cash drawer and ensuring all tasks are done with precision.
• Willingness to travel to branches when needed.