Member Service Representative I

The Lighthouse Church; Heyburn (ID); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Annual incentives

144 hours PTO annually

Employer paid medical/dental andVision

401(k) matching

Life insurance

Disability insurance

Paid federal holidays

Birthday paid time off

Job summary

Connections Credit Union seeks a full-time Member Service Representative for our Heyburn branch. You will handle member transactions, promote services, and maintain a professional, friendly demeanor to help our 20,000+ members. Occasional travel to other branches is required to support teller operations.

We offer generous PTO, comprehensive employer-paid benefits, annual incentives, and a culture that values teamwork and employee input. Great work-life balance and growth opportunities await.

Qualifications

• High school diploma or GED required or equivalent.
• Excellent cash handling and basic financial knowledge.
• Strong communication and interpersonal skills.
• Confidential handling of member information and accounts.
• Bilingual Spanish is preferred, but not required.

Responsibilities

• Process member transactions, primarily cash and checks.
• Promote the credit union and its services with a professional, friendly approach.
• Occasionally travel to other Magic Valley branches to support tellers.
• Provide accurate and efficient service to members and maintain confidentiality.

Skills

Cash handling

Communication

Confidentiality

Basic financial knowledge

Bilingual Spanish

Education

High School Graduate or GED

Job description

Description

Connections Credit Union is looking for a full-time Member Service Rep for our Heyburn branch. We're looking for a candidate that has a passion for helping others, is eager to get creative and has a positive attitude.

Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.

Connections Credit Union is what you would call "formally informal". At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We offer annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution.

Requirements

Duties and Responsibilities

As a Member Service Representative, you will serve as the primary contact with our members and be responsible for processing member transactions, primarily dealing in cash and checks.

MSRs promote the credit union and its services while providing professional and friendly service to our members. This position will also be expected to occasionally travel to various Magic Valley branches to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected.

Skills And Qualifications

• Highly proficient in cash handling, especially with multiple denominations and large amounts
• Possess excellent communication and interpersonal skills
• Bilingual in Spanish is preferred, but not required
• Ability to demonstrate confidentiality in regards to member accounts and sensitive information
• Basic financial knowledge
• High School Graduate or GED
• Must be bondable

Schedule:

Monday – Friday / 8:30am – 5:30pm

Pay:

$16.00-$22.00 per hour DOE

Connections Credit Union also offers annual incentives if eligible.

Benefits:

• We offer annual incentives above your hourly wage.
• We offer an excellent work life balance starting at approximately 144 hours of PTO annually.
• Employer paid medical/dental and vision premiums for the employees.
• Connections Credit Union also offers annual incentives if eligible.
• excellent medical and dental insurance
• vision benefits
• 401(k) matching
• life insurance
• long-term disability insurance
• short-term disability insurance
• voluntary life benefits
• paid federal holidays
• birthday paid time off
• and so much more.