Member Service Representative I

CONNECTIONS CREDIT UNION; Pocatello (ID); On-site; USD 22,000 - 29,000; Full time

Job summary

Connections Credit Union is seeking a full-time Teller/Member Service Representative for our Pocatello (Oak) Branch. The ideal candidate will handle cash transactions with precision, deliver friendly service, and promote the credit union’s services to members in a detail-oriented manner.

Flexibility to travel to East Idaho branches to assist with teller operations is expected, along with a strong emphasis on confidentiality and basic financial knowledge.

Qualifications

• Experience with cash transactions and teller duties.
• Strong interpersonal and communication skills; customer service oriented.

Responsibilities

• Process member transactions, including cash handling and checks.
• Promote the credit union and its services with a professional, friendly approach.
• Occasionally travel to East Idaho branches to support teller operations when needed.

Skills

Cash handling

Communication

Bilingual in Spanish

Confidentiality

Basic financial knowledge

Education

High School Graduate or GED

Job description

Description

Connections Credit Union is seeking a full-time Teller/Member Service Representative for our Pocatello (Oak) Branch. The candidate we are looking for has a passion for helping others and a strong attention to detail.

About us

Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85‑year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.

Requirements

Duties and Responsibilities:

As a Member Service Representative, you will serve as the primary contact with our members and be responsible for processing member transactions, primarily dealing in cash and checks.

MSRs promote the credit union and its services while providing professional and friendly service to our members. This position will also be expected to occasionally travel to various East Idaho branches to assist with teller operations in the event of absent employees and/or short‑staffed branches. Flexibility with travel and reliable transportation is expected.

Skills and Qualifications:

• Highly proficient in cash handling, especially with multiple denominations and large amounts


• Possess excellent communication and interpersonal skills


• Bilingual in Spanish is preferred, but not required


• Ability to demonstrate confidentiality in regards to member accounts and sensitive information


• Basic financial knowledge


• High School Graduate or GED


• Must be bondable

Schedule:

Monday – Friday / 8:30am – 5:30pm

Pay:

$16-$21 per hour DOE
Connections Credit Union also offers annual incentives if eligible.

Benefits:

Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long‑term and short‑term disability insurance, paid federal holidays, flex time, paid time off, and more.