Member Service Representative I

The Lighthouse Church; Pocatello (ID); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision benefits

401(k) matching

Life insurance

Disability insurance

Paid federal holidays

Flex time

Paid time off

Job summary

Connections Credit Union in Pocatello (Oak Branch) is seeking a full-time Teller/Member Service Representative. The successful candidate will process member transactions, primarily handling cash and checks, and deliver friendly, professional service to our members while promoting the credit union’s services.

This role may require occasional travel to East Idaho branches to assist with teller operations during absences or short-staffed periods. Bilingual in Spanish is preferred but not required.

Qualifications

• High school graduate or GED required.
• Bondable status required.
• Strong cash-handling experience with multiple denominations.
• Excellent communication and interpersonal skills.
• Bilingual Spanish is preferred but not required.

Responsibilities

• Process member transactions, primarily cash and checks.
• Promote the credit union and its services with professional member service.
• Provide friendly, accurate service and protect member confidentiality.
• Occasionally travel to East Idaho branches to assist with teller operations.

Skills

Cash handling

Communication

Bilingual (Spanish)

Confidentiality

Basic financial knowledge

High school graduate/GED

Bondable

Education

High School diploma or GED

Job description

Connections Credit Union is seeking a full-time Teller/Member Service Representative for our Pocatello (Oak) Branch. The candidate we are looking for has a passion for helping others and a strong attention to detail.

About Us

Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.

Requirements

Duties and Responsibilities

As a Member Service Representative, you will serve as the primary contact with our members and be responsible for processing member transactions, primarily dealing in cash and checks.

MSRs promote the credit union and its services while providing professional and friendly service to our members. This position will also be expected to occasionally travel to various East Idaho branches to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected.

Skills And Qualifications

• Highly proficient in cash handling, especially with multiple denominations and large amounts
• Possess excellent communication and interpersonal skills
• Bilingual in Spanish is preferred, but not required
• Ability to demonstrate confidentiality in regards to member accounts and sensitive information
• Basic financial knowledge
• High School Graduate or GED
• Must be bondable

Schedule: Monday – Friday / 8:30am – 5:30pm

Pay: $16-$21 per hour DOE

Connections Credit Union also offers annual incentives if eligible.

Benefits

• Excellent medical and dental insurance
• Vision benefits
• 401(k) matching
• Life insurance
• Long-term and short-term disability insurance
• Paid federal holidays
• Flex time
• Paid time off
• and more