Member Service Representative II

AmeriCU Credit Union; Town of Camillus (NY); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program (EAP)

Company-Paid Life Insurance and AD&D

Enhanced Short-Term Disability

Job summary

AmeriCU Credit Union in Camillus, NY is seeking a motivated Member Service Representative II to join our Financial Center Services team. You’ll help members complete everyday transactions, understand their financial needs, and connect them with products and services that support their goals.

This role blends exceptional service with consultative sales, lending support, and team leadership. You’ll train new desk and teller staff, build relationships, and contribute to community-focused goals

Qualifications

• Excellent customer service and communication skills.
• Ability to deliver consultative sales while maintaining accuracy.
• Experience in teller transactions and account servicing.
• Leadership and mentoring abilities for desk/teller staff.
• Willingness to work in a fast-paced financial center.

Responsibilities

• Assist members with everyday transactions and account servicing.
• Build relationships by understanding members' financial needs.
• Recommend credit union products and lending options.
• Lead training for new desk and teller staff.
• Ensure compliance with policies, BSA and risk controls.
• Support community involvement and teamwork.

Skills

Customer service

Relationship building

Consultative sales

Team leadership

Training others

Job description

Member Service Representative II

Location: Camillus, NY

Employment Type: Full-Time

Starting Pay for this role -$22.15/hour to $27.69/hour, actual starting pay will depend on experience

Position is overtime eligible and incentive eligible

AmeriCU Credit Union is looking for a motivated, relationship-focused Member Service Representative II to join our Financial Center Services team. In this role, you’ll help members complete everyday transactions, understand their financial needs, and connect them with products and services that support their goals.

This is a great opportunity for someone who enjoys combining exceptional service with consultative sales, lending support, and team leadership.

Member Service & Relationship Building

• Create a welcoming, professional experience for every member.
• Build meaningful relationships by understanding members’ financial needs.
• Provide personalized solutions that help members achieve their financial goals.

Transactions & Account Support

• Process teller transactions and assist members with everyday account servicing.
• Introduce and assist members with AmeriCU’s ITM technology.
• Maintain accurate member records and account information.

Sales & Lending

• Recommend credit union products and services based on members’ needs.
• Identify opportunities for consumer loans, credit cards, and real estate lending.
• Generate referrals and contribute to Financial Center sales and lending goals.

Team Support & Training

• Serve as a lead trainer for new desk and teller-line employees.
• Partner with internal teams to strengthen and expand member relationships.
• Provide support to other regional Financial Centers as needed.

Compliance & Community

• Follow credit union policies, procedures, and regulatory requirements.
• Maintain compliance with BSA, SAFE Act, and applicable risk controls.
• Support AmeriCU’s commitment to community involvement.

Why Join AmeriCU?

At AmeriCU, we invest in our employees and provide opportunities to grow, develop, and advance your career.

Our Benefits Include:

• Competitive Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) Contributions
• Generous Paid Time Off
• Paid Holidays
• 401(k) Match After One Year
• Tuition Reimbursement for Eligible Full-Time Employees
• Employee Assistance Program (EAP)
• Company-Paid Life Insurance and AD&D Coverage
• Enhanced Short-Term Disability at No Cost to You
• Employee Appreciation Events
• Career Development and Advancement Opportunities

Join a Team That Makes a Difference

If you're looking for a rewarding career where you can help people achieve their financial goals while growing your own career, and become part of the AmeriCU family.

Learn more about life at AmeriCU:

Our Community Impact

Why AmeriCU

AmeriCU Credit Union is an Equal Opportunity Employer.