Member Service Representative (Full-Time) - Grovetown

Navy Federal Credit Union; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

TalentQuest referral program

Job summary

Navy Federal Credit Union is seeking a role based in Grovetown, GA, to serve members with a comprehensive suite of financial products including checking, savings, certificates, IRA, revocable trust and estate accounts, lending products, and credit/debit cards. The position supports performing moderately complex platform banking functions under supervision while developing independence.

Eligible for TalentQuest referral.

Qualifications

• Relationship-building, diplomacy, and tact for member interactions.
• Strong research, analytical and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Provide members with a full range of Navy Federal products and services, including depository accounts, lending products, and cards.
• Perform moderately complex banking functions under supervision while building confidence and independence.

Job description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

This position is eligible for the TalentQuest employee referral program.

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

• While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.

Hours:

• Available Monday - Saturday, hours based on business needs.

Location:

• 5003 Steiner Way Suite 3 Grovetown, Georgia 30813
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.