Member Service Representative (Full-Time) - Augusta

Navy Federal Credit Union; Augusta (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Augusta, GA is seeking a member-focused specialist to assist with deposit and loan transactions and provide guidance on available financial products. You will work with members to understand needs, open and maintain accounts, and resolve routine service requests.

In this role you will support colleagues, ensure accurate handling of cash and negotiable instruments, and stay compliant with relevant regulations while contributing to a positive member experience.

Qualifications

• Ability to build relationships with members and colleagues.
• Strong research, analytical, and problem-solving skills.
• Able to work independently and in a team.
• Maintains composure in busy, high-production environments.
• Navigate multiple systems and adapt to evolving technologies.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships.
• Follow regulations related to financial products and services.
• Support team by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions (deposits, withdrawals, loan payments, check cashing).
• Perform other duties as assigned.

Skills

Relationship building

Communication skills

Independent and teamwork

Analytical skills

Adaptability to change

Problem solving

Regulatory awareness

Attention to detail

Job description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

• While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.

Hours

• Available Monday - Saturday, hours based on business needs.

Location

• 263-A Robert C. Daniel Jr. Pkwy Augusta, Georgia 30909
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

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Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.