Member Service Representative (Full-Time) - Douglasville

Navy Federal Credit Union; Douglasville (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Douglasville, GA is seeking a member-focused banking professional to provide counseling on deposit accounts, loans, and financial products, and to handle routine transactions in a supervised growth role.

You will assist with opening and maintaining accounts, research discrepancies, and support cross-selling while complying with regulations; available Monday–Saturday with hours based on business needs.

Qualifications

• Experience building relationships with members through rapport and tact.
• Effective research, analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Capable of maintaining composure in a high-production environment.
• Able to navigate multiple systems and adapt to evolving tech.
• Sound judgment and informed decision-making.
• Willingness to embrace change in a dynamic environment.
• Strong verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service and educate members.
• Understand and comply with relevant regulations.
• Support teammates by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions including deposits, withdrawals and payments.
• Perform other duties as assigned.

Skills

Relationship building

Communication

Teamwork

Problem-solving

Adaptability

Attention to detail

Regulatory compliance

Independent work

Job description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

• While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.

Hours

• Available Monday - Saturday, hours based on business needs.

Location

• 9380 The Landing Drive Suite A Douglasville, Georgia 30135
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.