Member Service Representative (English/Spanish Speaking Preferred)

Deseret First Credit Union; Salt Lake City (UT); On-site; USD 24,000 - 34,000; Full time

Job summary

Deseret First Credit Union in Salt Lake City is hiring to open accounts and guide members through lending options, ensuring a knowledgeable and friendly experience.

The role emphasizes educating members on Deseret First products, processing transactions accurately, and growing branch business through referrals and community involvement. English/Spanish language skills are preferred to serve a diverse membership.

Qualifications

• High school diploma or GED required.
• Six months of experience working with the general public preferred.

Responsibilities

• Opening new accounts and providing support and guidance with lending opportunities
• Educating on and proposing credit union products and services that provide solutions to member's financial needs
• Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records
• Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience"
• Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services
• This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

There's a Reason We've Won So Many Awards For Being One Of The Best Companies To Work For!

• 12 paid holidays
• A positive atmosphere and co-workers who truly care
• Full benefits package, perks, and discounts worth a double-take
• Competitive compensation
• Enjoyable activities and wellness initiatives

Schedule

Monday - Friday 8:30-5:30, as well as rotating Saturdays 8:45-2:15.

Duties And Responsibilities

• Opening new accounts and providing support and guidance with lending opportunities
• Educating on and proposing credit union products and services that provide solutions to member's financial needs
• Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records
• Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience"
• Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services
• This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Qualifications

• High school diploma or GED and six months of experience working with the general public required
• English/Spanish Speaking Preferred

Competencies

• Driven by a purpose
• Energetic, friendly, and professional
• Passionate about delivering an exceptional member experience
• Empathetic
• Proactive
• Ability to think outside the box and solve problems
• Aptitude to discuss and recommend financial products and solutions
• Ability to work well in a team environment
• Oral and written communication skills
• Ability to multi-task

Computer/Software Skills

• Microsoft Office Suite; strong ability to learn new software programs

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.

Pay Details

$21 Per Hour

Benefits

Full Benefits Package

Salary

Starting at $21.00 Per Hour DOE

None