Financial Service Representative (Loan Officer) Bilingual English/Spanish Preferred

Mountain America Credit Union; Saint George (UT); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Bilingual English/Spanish +$1/hr

Paid time off

Medical and dental benefits

401K matching

Tuition assistance

Professional development

Résumé du poste

Mountain America Credit Union is seeking a Financial Service Representative to engage with members, assess their financial needs, and to advise on suitable products and services. The role includes loan servicing tasks, cross-selling opportunities, and delivering exceptional service to members at the St.

George branch. The candidate should have at least 1 year of retail banking or customer service experience, with strong communication skills and the ability to multi-task in a fast-paced

Qualifications

• Minimum 1+ year of retail banking or related sales and customer service experience.
• Ability to assess member needs and recommend credit union products and services with confidence.
• Ability to multitask and maintain composure while handling member activities.

Responsabilités

• Provide exceptional member service by assessing needs and advising on products and services.
• Cross-sell products and services to meet member financial goals.
• Process loan applications, reviews, and closings when applicable.
• Maintain accurate records and follow regulatory requirements.

Connaissances

Customer service

Sales

Cross-selling

Communication

Formation

High school diploma

Outils

Microsoft Office

Symitar

Description du poste

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America. The Financial Service Representative (FSR) I assesses and meets member needs by using AAA skills to assess, advise, and assist members with their financial needs. FSRs provide value through loan servicing transactions and cross-selling products and services to help our members achieve their financial dreams.

Job Description

Location

St George - 3050 E Branch

883 N 3050 E

St George, UT 84790

Schedule

• Full Time; Monday – Friday 8:40am – 6:15pm;
• Saturdays 8:40am – 2:15pm
• *Day off during the week when a Saturday is worked*

Benefits

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives
• Additional $1.00 per hour added to base pay if bilingual in English/Spanish
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned

Knowledge, Skills, And Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Requires valid driver’s license for travel.

Training To Be Completed

• Mountain America Accounts and Lending
• Required regulatory and compliance trainings.
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills And Abilities

• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

Physical Abilities / Working Conditions

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#INDMS

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.