Member Service Representative

Deseret First Credit Union; West Point (UT); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

12 paid holidays

Full benefits package

Competitive compensation

Job summary

A community-focused financial institution in West Point is looking for a full-time Associate to enhance member experience and provide exceptional customer service. Responsibilities include opening accounts, educating on financial products, and maintaining accurate transaction records. The ideal candidate is enthusiastic, empathetic, and proactive in resolving member concerns. Starting pay is $18.00 per hour, with a full benefits package. Join a team that values caring for its members and community.

Qualifications

• Comfortable in a financial environment; aptitude to discuss and recommend financial products.
• Driven by a purpose and energy for helping others.
• Proactive in addressing member frustrations.

Responsibilities

• Open new accounts and provide support with lending opportunities.
• Educate and propose solutions for member's financial needs.
• Accurately process financial transactions and maintain records.
• Own the member experience during interactions.
• Look for opportunities to build branch business.

Skills

Customer service

Empathy

Proactive problem-solving

Financial product knowledge

Enthusiasm

Job description

Benefits

• 12 paid holidays
• A positive atmosphere and co-workers who truly care
• Full benefits package, perks, and discounts worth a double-take
• Competitive compensation
• Enjoyable activities and wellness initiatives

Schedule

Monday - Friday 8:45 - close, as well as rotating Saturdays 8:45 - 2:15.

Qualifications

• We delight in taking excellent care of our members. Here is how you can help us accomplish that.
• Love people.
• Driven by a purpose.
• Energy, passion, and enthusiasm for your work and enjoy helping others.
• Can do common things in an uncommon way.
• Proactive, think outside the box, show empathy and concern for a member’s frustrations, partner to resolve their questions.
• Relentless in delivering an exceptional member experience.
• Comfortable in a financial environment; aptitude to discuss and recommend financial products and solutions.
• Friendly, enthusiastic, and professional; enjoy serving.

Responsibilities

• Opening new accounts and providing support and guidance with lending opportunities.
• Educating on and proposing credit union products and services that provide solutions to member's financial needs.
• Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records.
• Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience".
• Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Other

Industry

Banking

Salary: Starting at $18.00 per hour, DOE.

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.