Member Service Representative (English/Spanish Speaking Preferred)

Deseret First Credit Union; Taylorsville (UT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

12 paid holidays

Full benefits package

Wellness initiatives

Competitive compensation

Rotating Saturdays

Job summary

Deseret First Credit Union in Taylorsville, UT is seeking a friendly, member‑focused team member to open new accounts, assist with lending opportunities, and educate members on Deseret First products and services that fit their financial needs.

You will accurately process transactions, own the member experience at the branch, and seek opportunities to grow the branch through referrals, community involvement, and cross‑selling Deseret First products.

Qualifications

• High school diploma or GED and six months of experience working with the general public required
• English/Spanish Speaking Preferred

Responsibilities

• Opening new accounts and providing support and guidance with lending opportunities
• Educating on and proposing credit union products and services that provide solutions to member's financial needs
• Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records
• Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience"
• Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services
• This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Job description

• 12 paid holidays
• A positive atmosphere and co-workers who truly care
• Full benefits package, perks, and discounts worth a double-take
• Competitive compensation
• Enjoyable activities and wellness initiatives

Schedule: Monday - Friday 8:30-5:30, as well as rotating Saturdays 8:45-2:15.

Duties and Responsibilities:

• Opening new accounts and providing support and guidance with lending opportunities
• Educating on and proposing credit union products and services that provide solutions to member's financial needs
• Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records
• Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience"
• Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services
• This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Qualifications:

• High school diploma or GED and six months of experience working with the general public required
• English/Spanish Speaking Preferred

Competencies:

• Driven by a purpose
• Energetic, friendly, and professional
• Passionate about delivering an exceptional member experience
• Empathetic
• ProactiveAbility to think outside the box and solve problems
• Aptitude to discuss and recommend financial products and solutions
• Ability to work well in a team environment
• Oral and written communication skills
• Ability to multi-task

Computer/Software Skills:

• Microsoft Office Suite; strong ability to learn new software programs

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.

Salary:

Starting at $21.00 Per Hour DOE