Member Service Representative - East York (Teller)

First Capital Federal Credit Union; West Manchester Township (York County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Pension plan

Professional development opportunities

Job summary

First Capital Federal Credit Union is hiring a Member Service Representative at our East York office. You will be the friendly face greeting members and assisting with transactions, account updates, and product recommendations.

Ideal candidates have a high school diploma or GED and strong communication skills. Prior financial or customer service experience is preferred, with a focus on accuracy and helpful service.

Qualifications

• Strong communication and interpersonal abilities.
• Experience in financial or service environments preferred.
• Ability to handle cash accurately and follow procedures.

Responsibilities

• Provide prompt, friendly service and build positive member relationships.
• Process daily transactions: deposits, withdrawals, loan payments, and check cashing.
• Maintain accurate cash drawer balances and update member records.
• Assist members with account maintenance such as name/address changes.
• Identify needs and recommend appropriate products and services.
• Support sales goals while helping members meet financial needs.

Skills

Communication skills

Interpersonal skills

Cash handling

Customer service

Attention to detail

Willingness to learn

Education

High school diploma or GED

Job description

Introduction:

We are seeking a Member Service Representative for our East York office.

In this role, you'll be one of the first faces our members see, providing excellent service, building positive relationships, and helping members find solutions that meet their financial needs.

What You'll Do:

• Deliver prompt, professional, and friendly service while building positive member relationships.
• Process daily transactions, including deposits, withdrawals, loan payments, and check cashing.
• Maintain accurate cash drawer balances and follow established procedures.
• Assist members with account maintenance, including name and address changes.
• Identify members' needs and recommend appropriate products and services.
• Support established sales goals while helping members find solutions that meet their financial needs.

Qualifications:

• High school diploma or GED required.
• Previous experience in a financial institution, retail cash handling, or customer service preferred.
• Strong communication and interpersonal skills.
• A positive attitude and a genuine desire to help others
• Attention to detail, accuracy, and the ability to handle cash responsibly.
• Willingness to learn about financial products and services and build lasting member relationships

Benefits:

• Paid time off
• Competitive Salary
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Professional development opportunities
• Pension Plan