Member Service Representative/Teller

Cross Valley Federal Credit Union; Wright Township (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Cross Valley Federal Credit Union in Wright Township, PA is seeking a Full Time Member Service Representative/Teller to deliver friendly, accurate service to members and support daily transactions.

You will greet members, process deposits and withdrawals, cross-sell products, and maintain knowledge of credit union offerings while complying with policies. Strong communication and detail orientation are valued.

Qualifications

• Customer service experience preferred
• Cash handling experience preferred
• Strong communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented with organizational skills
• Basic computer skills and ability to learn new software

Responsibilities

• Greet members and provide excellent customer service in a friendly and professional manner
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Identify opportunities to cross-sell products and services to meet members' financial needs
• Respond to member inquiries and resolve issues in a timely and effective manner
• Maintain a thorough understanding of credit union products and services
• Adhere to policies and procedures to ensure compliance with regulations and internal controls
• Perform other duties as assigned

Skills

Customer service

Cash handling

Communication

Multitasking

Detail-oriented

Basic computer skills

Education

High school diploma

Job description

Description

Job Description: Full Time Member Service Representative/Teller

We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative/Teller. In this role, you will be responsible for providing exceptional service to our members and assisting them with their financial needs.

Responsibilities:

• - Greet members and provide excellent customer service in a friendly and professional manner
• - Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• - Identify opportunities to cross-sell products and services to meet members' financial needs
• - Respond to member inquiries and resolve any issues or concerns in a timely and effective manner
• - Maintain a thorough understanding of credit union products and services
• - Adhere to all policies and procedures to ensure compliance with regulations and internal controls
• - Perform other duties as assigned

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.

Requirements

Requirements

• - High school diploma or equivalent
• - Prior experience in a customer service or cash handling role preferred
• - Strong communication and interpersonal skills
• - Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• - Detail-oriented with strong organizational skills
• - Basic computer skills and ability to learn new software quickly
• - Ability to maintain confidentiality and handle sensitive information
• - Must be able to work flexible hours