Member Service Rep, T. Boone Pickens YMCA

Ymca Of Metropolitan Dallas; Dallas (TX); On-site; USD 16,479 - 23,470; Part time

Job summary

Ymca Of Metropolitan Dallas is seeking a friendly Part-time Member Services Representative to welcome members and promote YMCA programs. You will greet members by name, conduct tours, scan memberships, and help create a welcoming environment for all backgrounds and abilities.

Requirements include a high school diploma or GED and strong communication. Shifts are part-time with varied hours; training is provided to support growth and potential advancement within the branch.

Qualifications

• High school diploma or GED.
• Strong communication and professional customer service skills.
• Ability to multitask and stay organized in a front-desk environment.
• Proficiency with Microsoft Office and basic web navigation.
• Bilingual a plus, but not required.

Responsibilities

• Promote and sell memberships and YMCA programs.
• Learn to give quality tours tailored to member goals.
• Scan member cards and greet members by name.
• Build relationships and help retain members.
• Provide prompt, friendly, and professional service.
• Perform light cleaning and hospitality tasks as needed.
• Attend paid trainings and team meetings.

Job description

• Base Pay $14.5 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Required Degree High school
• Manage Others No

Imagine going to work knowing that what you do each day positively influences the lives of people in your community. At the Y, strengthening community is our cause. We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and to become a coach, mentor, or supervisor.

Member Service Representatives will do the following:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet them by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings, and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, collecting dirty towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated
• Other duties as applicable to create a meaningful member experience

Schedule will be approximately 10 to 29 hours per week, depending on the needs of the branch, and is subject to change each week.

Requirements

As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Promoting and sellingmemberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Schedule

The T. Boone Pickens Y branch is open Mon - Fri, 5:30 am - 8:00 pm, Sat, 8:00 am - 5:00 pm, and Sun, 1:00 pm - 5:00 pm.

We are seeking candidates with late afternoon/closing/weekend availability.

Summary

What We’re Looking For:

• A positive attitude and team spirit
• Strong communication and professional customer service skills
• Ability to multitask, prioritize, and stay organized
• Proactive approach to learning new information and using online/internal resources
• Comfortable with standing for extended periods
• Proficiency with Microsoft Office and basic web navigation
• Bilingual a plus, but not required
• High school diploma or GED required

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers