Member Service Representative/ Teller

Kohler Credit Union; Kohler (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

Tuition reimbursement

Life insurance

Job summary

Kohler Credit Union at the Kohler Branch is hiring a Full-Time Teller/Member Service Representative. This role focuses on delivering friendly, accurate service, processing transactions, answering questions, and helping members achieve their financial goals.

No banking experience required; strong customer service skills are welcome. Comprehensive training and benefits accompany a competitive hourly rate of $19.15-$21.40. Applicants must be authorized to work in the United States.

Qualifications

• High School Diploma or GED required.
• Strong math, communication, and computer skills.
• Previous experience in retail, customer service, hospitality, cash handling, or another customer-facing role is preferred but not required.
• Positive attitude, attention to detail, adaptability, and a genuine passion for helping others.

Responsibilities

• Build strong relationships with members by providing friendly, personalized service.
• Process deposits, withdrawals, payments, and other financial transactions accurately and efficiently.
• Maintain balanced cash drawers while following all cash handling and security procedures.
• Identify member needs and recommend appropriate products and services.
• Meet performance expectations related to service quality, accuracy, and member satisfaction.
• Communicate effectively with members and teammates in person, by phone, and through email.
• Participate in ongoing training and development opportunities to expand your knowledge and grow your career.

Skills

Customer service

Communication

Computer literacy

Numerical ability

Education

High School Diploma or GED

Job description

Join Kohler Credit Union and Start Your Career at Our Kohler Branch!

Are you currently working in retail, customer service, hospitality, or another people-focused role and looking for your next opportunity? Kohler Credit Union is hiring a Full-Time Teller/Member Service Representative at our Kohler Branch, offering a competitive hourly rate of $19.15-$21.40 and a comprehensive benefits package!

Kohler Credit Union is a community-focused financial institution dedicated to helping our members achieve financial success. No previous banking experience is required, making this a great opportunity for individuals with strong customer service skills who are ready to take the next step in their careers.

If you enjoy helping people, building relationships, solving problems, and providing a great customer experience, your skills can transfer well to a career in financial services!

As a Teller/Member Service Representative, you’ll build meaningful relationships with members by assisting with financial transactions, identifying their needs, and recommending products and services that can help them reach their financial goals. At Kohler Credit Union, we’re committed to your professional growth by providing comprehensive training, ongoing development, and opportunities for career advancement.

Why Make the Move from Retail or Customer Service?

Your experience working with customers, handling transactions, solving problems, and creating positive experiences can help set you up for success in this role. At Kohler Credit Union, you’ll have the opportunity to use those skills while building a long-term career in financial services.

We also believe in supporting a healthy work-life balance through a predictable schedule, generous paid time off, and a comprehensive benefits package.

Position Overview

As a Member Service Representative/Teller at our Kohler Branch, you will deliver exceptional service by processing financial transactions, answering member questions, and recommending products and services based on their needs. You’ll play an important role in creating positive member experiences while ensuring efficient and accurate daily branch operations.

Key Responsibilities

• Build strong relationships with members by providing friendly, personalized service.
• Process deposits, withdrawals, payments, and other financial transactions accurately and efficiently.
• Maintain balanced cash drawers while following all cash handling and security procedures.
• Identify member needs and recommend appropriate products and services.
• Meet performance expectations related to service quality, accuracy, and member satisfaction.
• Communicate effectively with members and teammates in person, by phone, and through email.
• Participate in ongoing training and development opportunities to expand your knowledge and grow your career.

Qualifications

• High School Diploma or GED required.
• Strong math, communication, and computer skills.
• Previous experience in retail, customer service, hospitality, cash handling, or another customer-facing role is preferred but not required.
• Positive attitude, attention to detail, adaptability, and a genuine passion for helping others.

In addition to a competitive starting wage, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, life insurance, tuition reimbursement, and more.

Join Kohler Credit Union at our Kohler Branch and turn your customer service experience into a rewarding career with an organization that invests in your success.

Applicants must be authorized to work in the United States without current or future sponsorship.