Branch Manager II

Sun East Federal Credit Union; Concordville (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

401(k) match

Life insurance

Loan rate discounts

Employee discounts

Job summary

Sun East Federal Credit Union in Aston, PA is seeking a Branch Manager to lead daily operations, drive sales, and deliver exceptional member service in a cooperative environment. You will supervise staff, promote the full range of credit union products, and ensure accurate, efficient service at all times.

The ideal candidate has at least 3 years of supervisory/management experience in a financial institution, excellent communication and people skills, and a customer-first mindset.

Qualifications

• Proven ability to sell while building lasting relationships.
• Experience in a financial institution with leadership responsibilities.
• Strong communication and customer service skills.

Responsibilities

• Supervises the day-to-day operations of the Branch Office.
• Manages personnel, performance, and promotions.
• Maintains two-way communication with staff and senior management.
• Ensures accurate information on products and services is provided to members.
• Resolves member questions and complaints, and maintains vault and branch security.
• Monitors branch scorecards, reports, and document scanning workflows.
• Promotes cross-selling of credit union services and referrals to SERIS when appropriate.

Skills

Sales ability

Communication

Public relations

Loan experience

Multitasking

Independence

Organization

Math skills

Typing skills

Problem solving

Supervisory experience

Job description

Sun East Federal Credit Union of Aston, PA is seeking a Branch Manager to join our team. Are you a positive "people person" who has a strong work ethic and shares in the credit union philosophy of "people helping people"? Are you interested in starting a career with a stable and respected financial institution which offers opportunities for professional growth and advancement? If so, please read on!

This Management, sales and customer service position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events.

About Sun East Federal Credit Union

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people." "Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

POSITION PURPOSE

Assumes responsibility for the overall effective and efficient daily operations of the Branch Office. Promotes the delivery of products and services to members in a pleasant and positive manner. Leads the branch employees in a successful sales environment. Puts the member and fellow employees first – every day – exemplifying Sun East's Mission and Values in all that you do.

JOB SPECIFIC DUTIES

• Supervises the day-to-day operations of the Branch Office.
• Make recommendations for personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations.
• Guides and advises personnel in the more complex phases of their work and works with staff to achieve their full potential.
• Maintains effective two-way communication between staff and Senior Management to insure an effective working environment.
• Maintains effective communications between the other departments and the Branch Office to ensure that staff is adequately informed of credit union products and services and members are presented with correct and consistent information.
• Ensures that members are served in a pleasant, quick, and accurate manner.
• Resolves any problems that may arise at the Branch regarding all daily branch operations.
• Resolves members' problems, questions, and complaints.
• Maintains ultimate responsibility for the vault status.
• Ensures that the branch building is in good operational condition, including the alarms systems, ATM machines, lighting, etc.
• Maintains effectiveness of branch operational systems and procedures and makes recommendations for changes and enhancements.
• Supervises the security of the office, the vault, traveler's cheques, and all negotiable instruments.
• Maintains and monitors monthly reports and measures for the branch incentive program.
• Monitors and manages monthly Branch Scorecard (Branch Scorecard identifies loan and new account errors, CTR errors and Branch Cash level exceptions.)
• Monitors and manages document scanning process for all new account and existing member account files.
• Participates in community related business organizations and solicits new SEG groups for membership.
• Supports and practices continual improvement through the quality process.
• Reviews loan and MasterCard applications for possible up-sell opportunities.
• Sells credit union services to new members and cross-sells credit union services to existing members in a pleasant, and positive manner, referring them to Sun East Retirement & Investment Services (SERIS) when appropriate.
• Fills in for any branch position and handles all job duties related to this position when necessary for the efficient operation of the Branch.
• Performs other related duties as assigned.

TRAINING AND DEVELOPMENT EXPECTATIONS

• Takes training required for the position
• Seeks additional training in areas outside of the job requirements.
• Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee's position and responsibility.
• Participates in community involvement activities.

PHYSICAL REQUIREMENTS

Work is of a generally sedentary nature with the need to lift or otherwise move objects (20 lbs or under) on a regular basis. Must be able to sit for extended periods of time but also walk and stand for long periods of time. Requires manual dexterity, the ability to perform repetitive motions and high levels of visual ability (focusing on accuracy and thoroughness of visual material) to work at a computer terminal, utilize keyboard, telephone and other standard office equipment. Must also be able to deliver and receive verbal communication.

Skills And/Or Qualifications

Proven ability to sell while building lasting relationships. Ability to communicate effectively; good public relations skills; previous loan experience; ability to manage multiple priorities; ability to work independently; good organizational skills; math and typing skills; good reasoning ability and problem-solving skills; a minimum of 3 years supervisory/management experience at a financial institution.

ARE YOU READY TO JOIN OUR TEAM?

Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.