Call Center Representative

Suneast; Aston Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account (FSA)

401(k) with company match

Life insurance

Interest rate reduction on loans

Employee discounts on tickets

No cold calling

Job summary

Sun East Federal Credit Union in Aston, PA is seeking a Call Center Representative to join our team. You will answer incoming and make outgoing calls, assist members with basic banking tasks, and educate members on our products and services.

You will thrive in a fast-paced, customer-focused environment. We offer competitive pay, a robust benefits package including medical, dental, vision, FSA, a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee

Qualifications

• Inbound call center experience.
• Excellent customer service skills.
• Proficiency with technology including computers, tablets, and general office equipment.
• Ability to pass a credit and criminal background check.
• Bilingual skills a plus.

Responsibilities

• Handle incoming and outgoing calls regarding member accounts in a fast-paced environment.
• Assist members with basic banking tasks and explain products/services.
• Use a consultative approach to uncover needs and cross-sell financial products.
• Escalate calls to supervisors or other departments as needed.

Skills

Inbound call center experience

Customer service

Tech proficiency

Background check clear

Bilingual

Tools

Computers & tablets

Job description

Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Our Call Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required!

ABOUT SUN EAST FEDERAL CREDIT UNION

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Responsibilities

As a Call Center Representative your day is spent both answer incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.

You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.

You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.

QUALIFICATIONS FOR A CALL CENTER REPRESENTATIVE

• Inbound call center experience
• Proficiency with technology including computers, tablets, and general office equipment
• Ability to pass a credit and criminal background check
• Fantastic customer service skills
• Previous credit union or banking experience is preferred
• Previous sales experience is preferred
• Bilingual skills a plush
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

WORK SCHEDULE

This position typically works Monday-Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays and 7:45 am - 1:00 pm on Saturdays.