Member Service Representative

YMCA of Honolulu; United States; On-site; USD 25,141 - 28,929; Full time

Benefits offered by this job

Free Y membership

Referral bonuses

Discounts on programs and camps

Job summary

YMCA of Honolulu is seeking staff to deliver member services, process sales, monitor facilities and support wellness programs. Responsibilities include assisting members with health goals, supporting childcare registrations, and helping maintain a clean, welcoming environment.

Strong communication and organizational skills are essential, with expected involvement in diverse community programs. The role supports branch operations under supervision of the Program Director, with opportunities for

Qualifications

• At least half a year documented customer service experience and/or health/fitness experience.
• High school diploma or equivalent preferred.
• Understanding of group work process, program and staff development; skilled in management and communications.
• Must be proficient in Microsoft Office.
• Must be people oriented, well organized, and able to multi-task.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.
• Cash handling knowledge.
• Ability to communicate effectively with individuals from diverse backgrounds.

Responsibilities

• Provide customer service, membership and program sales and service.
• Monitor facilities and assist with cleaning and maintenance.
• Support Healthy Lifestyles Center operations and member goals.
• Assist with registration for school year or summer childcare programs.
• Support program staff and branch operations as needed.

Job description

PAY RANGE:

$18.25 - $21.00 Hourly

AVAILABILITY:

Monday-Friday 4pm-8pm

POSITION SUMMARY:

Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.

QUALIFICATIONS:

• At least half a year documented customer service experience and/or health/fitness experience
• High school diploma or equivalent preferred
• Requires understanding of group work process, program and staff development, skilled in general management and communications.
• Must be proficient in Microsoft Office
• Must be people oriented, be well organized, and multi-task oriented.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.
• Cash handling knowledge
• Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds

EDUCATION & TRAINING:

• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
• TB test required
• Must be able to complete the YMCA’s mandatory training modules for program staff within the required timeframe after hire

WHY THE Y?

• Free Y membership with employment
• Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

CHILD PROTECTION COMMITMENT

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

*See job opportunities page for full details.