Member Service Representative

YMCA of Honolulu; Hawaii; On-site; USD 25,141 - 28,929; Part time

Benefits offered by this job

Free Y membership

Referral bonuses

Up to 60% discounts on Y programs

Job summary

The YMCA of Honolulu is hiring for a position focused on providing customer services including membership and program sales. Responsibilities also include monitoring and maintaining facilities as well as assisting members towards their health and wellness objectives.

Ideal candidates should possess strong customer service skills, be people-oriented, and be organized with the ability to multitask. Preferred qualifications include a high school diploma and prior customer service experience. The position is crucial for supporting community health initiatives.

Qualifications

• At least half a year documented customer service and/or health/fitness experience.
• Must be at least 18 years of age.
• Must pass required certifications and training within timeframe.

Responsibilities

• Provide customer services related to membership and program sales.
• Monitor and clean facilities, including the Healthy Lifestyles Center.
• Assist members in achieving health and wellness goals.

Skills

Customer service experience

Health/fitness experience

Microsoft Office proficiency

Cash handling knowledge

Effective communication

Education

High school diploma or equivalent

Job description

PAY RANGE:

$18.25 - $21.00 Hourly

HOURS:

Sunday: 11am - 3:15pm
Tuesday: 4:30pm - 9:15pm
Wednesday/Thursday/Friday: 10am - 2pm

POSITION SUMMARY:

Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.

QUALIFICATIONS:

Skills & Knowledge:

• At least half a year documented customer service experience and/or health/fitness experience
• High school diploma or equivalent preferred
• Requires understanding of group work process, program and staff development, skilled in general management and communications.
• Must be proficient in Microsoft Office
• Must be people oriented, be well organized, and multi-task oriented.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.
• Cash handling knowledge
• Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds

Education & Training:

• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
• TB test required
• Must be able to complete the YMCA’s mandatory training modules for program staff within the required timeframe after hire

WHY THE Y?:

• Free Y membership with employment
• Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

*See job opportunities page for full details