Member Service Representative

Ymca Of Metropolitan Dallas; Dallas (TX); On-site; USD 16,479 - 23,470; Part time

Job summary

YMCA of Metropolitan Dallas is seeking a friendly Member Services Representative in Dallas, TX. This part-time role focuses on welcoming members, promoting memberships and programs, and delivering prompt, professional service at the front desk.

The position offers roughly 10–29 hours per week, with weekday evenings and weekend shifts. You will tour potential members, check in guests, answer questions, and support a positive, inclusive community at the Y.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to stand for long periods and multitask.
• Team-oriented with flexible scheduling.

Responsibilities

• Promote and sell memberships and YMCA programs.
• Give quality tours to potential members.
• Greet members by name and scan their cards.
• Provide prompt, friendly service at front desk.
• Attend paid trainings and team meetings.
• Light cleaning and hospitality tasks.
• Work with a team to support member engagement.
• Schedule will be approximately 10 to 29 hours per week.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Web navigation

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Location 4332 Northaven Road,Dallas, TX, 75229,United States
• Base Pay $14.5 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Manage Others No

Contact information

Description

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes,

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements

• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quicklyProficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

Requirements

As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Give quality tours to potential new members
• Promoting and sellingmemberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Schedule

The following are the primary shifts we are currently hiring for:

Weekday Closing Shift: 5:00 PM - 9:00 PM or 3:00 - 9pm

Weekend Shifts: 7am - 1pm, or 1 - 6pm on Saturdays and 1- 6pm on Sundays

This position supports member engagement, check-ins, and front desk operations during our busiest times.

Summary

What We’re Looking For:

• A positive attitude and team spirit
• Strong communication and professional customer service skills
• Ability to multitask, prioritize, and stay organized
• Proactive approach to learning new information and using online/internal resources
• Comfortable with standing for extended periods
• Proficiency with Microsoft Office and basic web navigation
• Bilingual a plus, but not required
• High school diploma or GED required

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers