Member Service Representative

Communication Federal Credit Union; Topeka (KS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Paid holidays

Medical plan

Dental & Vision

Life insurance

FSA

Tuition assistance

Employee discounts

Job summary

Communication Federal Credit Union in Topeka, KS is hiring a Member Service Representative to deliver exceptional member experiences by processing teller transactions accurately, cross-selling credit union products, and serving as the frontline contact for members.

The ideal candidate has at least 1 year of experience in financial services or retail sales, strong interpersonal and communication skills, a high school diploma or GED, and the ability to handle multiple tasks in a fast-paced,

Qualifications

• Must have strong interpersonal and communication skills.
• Excellent customer service oriented mindset.
• Ability to accurately process transactions and requests.
• Thrives handling multiple tasks in a fast-paced, service-oriented environment.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Skills

Interpersonal skills

Excellent communication

Customer service oriented

Active listening

multitasking

Education

High school diploma or GED

Job description

Communication Federal Credit Union has proudly served its members since 1939 and we remain committed to our communities, providing financial education, and supporting local organizations to make a difference.

We're honored to be ranked in Top 5 Credit Unions in Oklahoma by Forbes, and we have received the Bauer prestigious "Five-Star" Rating as one of our country's best performing and stable credit unions the past 35 years.

Employment Benefits Include

• 200% 401(k) match up to 5%
• 11 paid holidays
• Medical plans starting at $5 per pay period for employee-only coverage
• Dental, vision, short-term disability, hospital and accident indemnity plans
• Employer-paid basic life, AD&D, and long-term disability
• Medical and dependent-care flexible spending accounts
• Tuition and educational assistance
• Many additional employee perks and discounts

POSITION INFORMATION

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Work Schedule

Rotation: Mon-Fri, should be available to work 7:45am for earliest shift, and until 6:15pm on latest shift; Also, every other Saturday from 9am-12pm

Our Ideal Candidate

• Collaborative teammate with excellent interpersonal and communication skills.
• Great listener with strong desire to help people.
• Ability to accurately process transactions and requests.
• Thrives handling multiple tasks in fast paced, service-oriented environment.
• Embraces new opportunities with strong initiative to accomplish tasks.

What You Will Do

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Work Schedule: Monday Friday and rotating Saturdays.

Education And Qualifications

High school diploma or G.E.D.

Minimum 1 year of experience in financial institution or retail customer sales/service environment required.

Prior Cash-handling Experience Preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.