Member Service Representative

Guadalupe Credit Union Inc.; Santa Fe (NM); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Guadalupe Credit Union is hiring a Member Service Representative in Santa Fe, NM. This on-site role supports members by processing financial transactions and guiding them to suitable tools and resources. Schedule varies with Mon–Fri 8:00 AM–6:00 PM and Sat 8:30 AM–1:30 PM; full-time, 40 hours weekly.

Starting pay is $21.00 per hour. Benefits are included, and the position emphasizes friendly, professional service and accurate handling of transactions.

Qualifications

• Cash handling skills required.
• Customer service experience preferred.

Responsibilities

• Provide friendly, professional service and build rapport with members.
• Accurately process deposits, withdrawals, loan payments, and other transactions.
• Handle cash in accordance with GCU standards and procedures.
• Identify member needs and make product or service referrals to support financial empowerment.
• Collaborate with your team and other departments to ensure member needs are met.

Skills

Cash handling

Customer service

Job description

We're Hiring: Member Service Representative

Location: On-site in Santa Fe, NM

Schedule: Varies, Mon–Fri, 8:00 AM–6:00 PM; Sat, 8:30 AM–1:30 PM

Status: Full-Time (40 hours/week)

Starting Pay: $21.00/hour

Guadalupe Credit Union is looking for a Member Service Representative to join our team! In this role, you'll support our members by processing accurate financial transactions and connecting them with the best financial tools and advice to help them thrive.

GCU offers a comprehensive benefits package to support your overall well-being.

Key Responsibilities:

• Provide friendly, professional service and build rapport with members.
• Accurately process deposits, withdrawals, loan payments, and other transactions.
• Handle cash in accordance with GCU standards and procedures.
• Identify member needs and make product or service referrals to support financial empowerment.
• Collaborate with your team and other departments to ensure member needs are met.

Preferred Experience:

• Cash handling
• Customer service experience

Physical Requirements:

This position requires regular walking, talking, and hearing, and may involve long periods of standing or sitting. Occasional light lifting, bending, and reaching may be required.

Guadalupe Credit Union is an Equal Opportunity Employer and a Drug-Free workplace (background checks and drug screening conducted).