Member Service Representative

ABNB Federal Credit Union; Virginia Beach (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off starting from day one

401(k) matching

Tuition reimbursement

Paid community involvement opportunities

Job summary

A financial institution in Virginia Beach is looking for an Entry Level Member Service Representative to assist members with financial products and services. This role includes conducting transactions, opening accounts, and providing solutions to member inquiries in a supportive work environment. Ideal candidates will possess strong interpersonal skills and a high school diploma. Comprehensive benefits and career growth opportunities are offered.

Qualifications

• 1-3 years of similar or related experience required.
• Excellent interpersonal skills to communicate effectively.
• Ability to operate a PC with average speed and accuracy.

Responsibilities

• Present and explain Credit Union products to members.
• Perform routine member transactions including deposits and withdrawals.
• Open and close all types of accounts and perform file maintenance.

Skills

Interpersonal skills

Organizational skills

Time management

Microsoft Office

Education

High School Diploma or equivalent

Tools

PC and related software

Microsoft Office

Job description

Member Service Representative

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well‑being and future growth in addition to the following benefits:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company‑paid short‑term and long‑term disability, and employee life and AD&D coverage
• Tuition reimbursement benefit reflecting our investment in your future
• Competitive pay with opportunities for annual raises and promotions
• Paid community involvement opportunities for networking and community impact
• A supportive, employee‑centric environment prioritizing growth and member relationships

Seniority level: Entry level | Employment type: Full‑time

Key Responsibilities

• Present and explain Credit Union products and services to members and potential members; assist them in identifying credit union products to meet their financial needs.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issue debit cards.
• Open and close all types of accounts and perform file maintenance as needed, ensuring collection of all required signatures and documents.
• Answer questions and assist in the resolution of problems by effectively listening and asking questions to understand problems and identify solutions.
• Maintain a professional and courteous attitude with everyone including co‑workers, members, management, board members, and outside vendors.
• Support other branch locations and the Contact Center as needed.
• Follow safety and security rules and regulations; help maintain the condition and appearance of the branch.
• Participate in all training and continuing education classes as approved/recommended by supervisors.
• Perform other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: One to three years of similar or related experience.
• Must be able to operate a PC and related software programs with average speed and accuracy.
• Possess time management, organizational skills, and experience with Microsoft Office, Outlook, SharePoint is desired.
• Physical requirement: sit or stand at a computer for extended periods and lift up to 15 pounds.
• Excellent interpersonal skills to communicate effectively with members and employees via person, electronic communication, and phone.
• Work in an office environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.