Member Service Representative

Planet Fitness - Midwest Management Group; Quincy (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading fitness company seeks a Member Services Representative to enhance the member experience through exceptional customer service. Key responsibilities include welcoming clients, managing front desk operations, and addressing inquiries. Ideal candidates are passionate about fitness, reliable, and possess strong customer service skills.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Reliable and punctual.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and concerns professionally.

Skills

Customer Service

Basic Computer Proficiency

Positive Attitude

Empathy

Problem Solving

Communication

Education

High School diploma/GED equivalent

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.