Member Service Representative I

Rockland Federal Credit Union; Walpole (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading credit union as a Member Service Representative, where you'll interact directly with members, assist in banking functions, and lead by example. Bring your banking experience and customer-focused attitude to a role that offers growth potential and a comprehensive benefits package, including health and retirement plans. We're seeking friendly, detail-oriented individuals who enjoy helping others and excel in a team environment.

Benefits

Cigna medical benefits

Dental benefits

Vision benefits

401(k) plan with company match

Profit-sharing potential

Flexible health and dependent care plans

Life insurance

Generous tuition reimbursement program

PTO package

Qualifications

• 2+ years of related banking or credit union experience.
• Knowledge of credit union products/services with cross-selling ability.
• Ability to work independently and prioritize tasks.

Responsibilities

• Assist members with account openings and loan applications.
• Guide and train Member Service Associates in sales and service skills.
• Maintain a positive and professional image while interacting with members.

Skills

Customer Service

Effective Communication

Detail Orientation

Sales Skills

Education

High School Diploma or Equivalent

Tools

Computer

Keyboard

Adding Machine

Check Scanner

Coin Machine

Job description

Member Service Representative

Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Walpole. If you enjoy working with and helping people and have banking experience, this could be the position for you!

About RFCU

At RFCU, we are committed to member service. We know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, career growth potential is unlimited.

A day in the life as a Member Service Representative

Working in our Walpole branch will put you face-to-face with our members while simultaneously representing a role model for other colleagues. In addition to performing a variety of member service functions, you will assist in the development of Member Service Associates' sales and servicing skills in leading by example, providing positive reinforcement and recognizing areas for improvement. You will set up new IRA accounts, interview and advise loan applicants and open new accounts of all types.

The Member Service Representative position requires a high school diploma or equivalent, at least two years of related experience in a bank of Credit Union. Knowledge of Credit Union products/services with the ability to cross-sell. Ability to communicate effectively with members and staff at all levels of the organization. Ability to project a positive and professional image. Ability to perform work with accuracy and attention to detail. Ability to work independently and prioritize work. Ability to proficiently operate a computer keyboard, typewriter and adding machine, check scanner and coin machine.

Work Schedule and Benefits

As a Member Service Representative, you will work a 40-hour, full-time schedule that includes extended hours on Thursday and Friday, and a half-day every other Saturday.

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Are you ready to apply?

If this sounds like what you are looking for then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.

Apply today and join our team!

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.