Member Service Representative I

Rockland Federal Credit Union; Plymouth (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Rockland Federal Credit Union in Plymouth seeks a friendly and service-oriented Member Service Representative. This full-time position involves assisting members with account setup, loan applications, and training fellow associates. The role offers significant growth potential within the credit union's supportive environment.

Benefits

Cigna medical benefits

Dental benefits

Vision benefits

401(k) plan with company match

Profit-sharing potential

Flexible health and dependent care plans

Life, AD&D, and LTD insurance

Generous tuition reimbursement program

PTO package

Qualifications

• Minimum of two years experience in a bank or credit union.
• Knowledge of credit union products/services.
• Ability to operate various banking tools and software.

Responsibilities

• Assist with new IRA accounts and open various account types.
• Interview and advise loan applicants.
• Lead by example to enhance Member Service Associates' skills.

Skills

Customer Service

Effective Communication

Detail Orientation

Banking Knowledge

Education

High School Diploma or equivalent

Tools

Computer

Check Scanner

Coin Machine

Job description

Member Service Representative

Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Plymouth. If you enjoy working with and helping people and have banking experience, this could be the position for you!

About RFCU

At RFCU, we are committed to member service. We know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, career growth potential is unlimited.

A day in the life as a Member Service Representative

Working in our Plymouth branch will put you face-to-face with our members while simultaneously representing a role model for other colleagues. In addition to performing a variety of member service functions, you will assist in the development of Member Service Associates' sales and servicing skills in leading by example, providing positive reinforcement and recognizing areas for improvement. You will set up new IRA accounts, interview and advise loan applicants and open new accounts of all types.

The Member Service Representative position requires a high school diploma or equivalent, at least two years of related experience in a bank of Credit Union. Knowledge of Credit Union products/services with the ability to cross-sell. Ability to communicate effectively with members and staff at all levels of the organization. Ability to project a positive and professional image. Ability to perform work with accuracy and attention to detail. Ability to work independently and prioritize work. Ability to proficiently operate a computer keyboard, typewriter and adding machine, check scanner and coin machine.

Work Schedule and Benefits

As a Member Service Representative, you will work a 40-hour, full-time schedule that includes extended hours on Thursday and Friday, and short shifts on Saturday and Sunday.

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Are you ready to apply?

If this sounds like what you are looking for then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.

Apply today and join our team!

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.