Contact Center - Member Service Representative

Kohler Credit Union; Sheboygan (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

medical, dental, and vision insurance

401(k) contributions

paid time off

tuition reimbursement

Job summary

Kohler Credit Union is seeking a Full-Time Contact Center Member Service Representative in Sheboygan, WI. Training occurs on-site at the Corporate Center, with attendance required throughout training; after successful completion, a transition to work-from-home may be possible.

The role involves assisting members via phone, chat, email, and secure messaging, resolving issues, and guiding members to appropriate products and services. Competitive benefits accompany the position.

Qualifications

• Must have strong customer service mindset and problem-solving skills.
• Excellent verbal and written communication abilities.
• Demonstrated empathy and ability to handle confidential information.
• Ability to listen, understand member needs, and resolve questions.
• Ability to follow procedures, policies, and regulatory requirements.
• Comfort with multi-channel support (phone, chat, email, secure messaging).

Responsibilities

• As a Member Service Representative, provide friendly, knowledgeable, solutions-focused service.
• Listen to members' needs, answer questions, resolve account issues, and help them find products and services.
• Assist members via phone, chat, email, and secure messaging with professionalism and accuracy.
• Handle debit card requests, digital banking support, and mobile deposit verification.
• Perform account maintenance and research to resolve member questions.
• Maintain knowledge of products and services to support financial goals.

Skills

Customer service

Verbal communication

Written communication

Empathy

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Ready to build a career where you can make a difference every day?

Kohler Credit Union is looking for a Full-Time Contact Center Member Service Representative to join our team! Starting at $19.15-$21.40 per hour, this is a great opportunity for someone looking to begin or grow their career in banking, financial services, and customer support. No previous financial institution experience is required.

Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin, and attendance on-site is required throughout the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.

What You'll Do:

As a Member Service Representative, you'll be a key point of contact for our members, providing friendly, knowledgeable, and solutions-focused service. You'll listen to their needs, answer questions, resolve account issues, and help them find products and services that support their financial goals.

You'll assist members through phone, chat, email, and secure messaging while maintaining a high level of professionalism, empathy, and accuracy. Responsibilities may include debit card requests, digital banking support, mobile deposit verification, account maintenance, and researching and resolving member questions.

Why Kohler Credit Union:

At Kohler Credit Union, we believe a great workplace starts with supporting our employees. You'll receive competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) contributions, paid time off, and tuition reimbursement.

• medical, dental, and vision insurance
• 401(k) contributions
• paid time off
• tuition reimbursement

You'll also enjoy a consistent, predictable schedule that makes it easier to plan your life outside of work. This position follows set weekday hours with rotating weekend requirements and no holiday work, giving you more opportunities to spend time with family, friends, and the things that matter most to you.

More than just a job, this is an opportunity to join a community-focused financial institution where employees are valued, collaboration is encouraged, and your work directly impacts the financial well-being of our members. We're committed to helping you grow professionally while providing the training, support, and resources you need for long-term career success.

What We're Looking For:

• High School Diploma or equivalent required
• Strong verbal and written communication skills
• Ability to provide professional, friendly, and solutions-focused customer service
• Genuine interest in helping others and creating positive member experiences
• Strong attention to detail and ability to handle confidential information
• Ability to listen, understand member needs, and effectively resolve questions or concerns
• Ability to follow established procedures, policies, and regulatory requirements
• Ability to work effectively in a fast-paced, team-oriented environment

Work Schedule:

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 12:00 PM
• No holiday work

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.