Member Service Representative

Planet Fitness - United FP Management, LLC; Galesburg (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through outstanding customer service. This role involves greeting members, assisting with inquiries, and maintaining a welcoming atmosphere at the club. Ideal candidates are passionate about fitness, possess strong communication skills, and demonstrate reliability and professionalism. Join a team dedicated to creating a positive environment for all members and guests, where your contributions will help foster a vibrant community focused on health and wellness.

Qualifications

• Background in customer service is preferred.
• Must demonstrate punctuality and reliability.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member inquiries.

Skills

Customer service skills

Problem-solving

Listening skills

Positive attitude

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.