Member Service Representative

Planet Fitness Pekin; Pekin (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking fitness center where your passion for health and fitness can shine! As a Member Services Representative, you'll create a welcoming environment for members and guests, ensuring exceptional service and support. This role not only offers the chance to positively impact the lives of others but also provides opportunities for personal growth and advancement within the company. Enjoy perks like a complimentary membership, training, and potential raises as you thrive in a culture that values health and wellness. If you're energetic, reliable, and ready to make a difference, this is the perfect opportunity for you!

Benefits

Complimentary Black Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Potential for raises

Qualifications

• Customer service background preferred with strong communication skills.
• Must be 18 years of age or older with a passion for fitness.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.
• Maintain cleanliness and respond to member inquiries promptly.

Skills

Customer service

Basic computer proficiency

Problem-solving

Communication

Punctuality and reliability

Education

High School diploma/GED

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Black Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs
• Starting pay $15.75

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
• Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

• Potential of up to three raises per year
• Great career advancement opportunities
• Insurance benefits for full time staff
• 401k benefits based upon eligibility